Hi, I’m
Bonita Rentfro
South Jordan ,Utah
Work History
Macys Department StoreSandy, UT
Sales Associate, Cashier
09.2020 - 07.2021
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Silverado HospiceMurrayUT, UT
RN Case Manager, Hospice
04.2016 - 12.2017
Job overview
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Liaised with physicians regarding patient needs, performance and changes.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Prepared clinical notes and updates for review by primary physician.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Administered medications and treatments as prescribed by physicians.
Macys Department StoreSandy, UT
Sales Associate, Cashier
09.2014 - 02.2016
Job overview
- Answered questions about store policies and addressed customer concerns.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers complete purchases, locate items and join reward programs.
- Engaged with customers to build rapport and loyalty.
Hearts For Hospice And Home HealthAmerican Fork, Utah
RN Case Manager, Home Health
01.2013 - 02.2014
Job overview
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Used Interqual software to maintain database of relevant information for practitioners to access and coordinate patient care.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Responded promptly and professionally to patient questions and concerns.
- Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Administered medications and treatments as prescribed by physicians.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Liaised with physicians regarding patient needs, performance and changes.
- Traveled to clients' homes to complete healthcare services and promote continuity of care
Intermountain HealthCare, And Select HealthSalt Lake City, UT
RN, Nearly All Areas of Care, and Case Mngr
05.1980 - 04.2010
Job overview
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients and determined next course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Monitored patient reactions to drugs and carefully documented findings.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Implemented medication and IV administration, catheter insertion and airway management.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Provided expertise for clinical support and services.
Summary
Highly experienced in Customer Service, Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile. Consistently recognized for sales performance and excellence in customer service. Friendly and reliable Cashier and quick and accurate in cash and card transactions with excellent multi-tasking aptitude and experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Focused Sales Associate with strong understanding of retail operations. Offering extensive experience in high-volume settings. Committed and hardworking Cashier dedicated to resolving issues, answering customer questions and ringing up customers. Punctual and honest employee with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
35
years of professional experience
Education
University of PhoenixMurray, UT
Bachelor of Science from Nursing
03.1998
Weber State UniversityOgden, UT
Associate of Science from Nursing
03.1980
Skills
- Security Practices
- Credit and Debt Card Processing
- Strong Communication and Interpersonal Skills
- Cash Register Operation
Timeline
Sales Associate, Cashier
Macys Department Store
09.2020 - 07.2021
RN Case Manager, Hospice
Silverado Hospice
04.2016 - 12.2017
Sales Associate, Cashier
Macys Department Store
09.2014 - 02.2016
RN Case Manager, Home Health
Hearts For Hospice And Home Health
01.2013 - 02.2014
RN, Nearly All Areas of Care, and Case Mngr
Intermountain HealthCare, And Select Health
05.1980 - 04.2010
University of Phoenix
Bachelor of Science from Nursing
Weber State University
Associate of Science from Nursing
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