Bonita Schwenck
Avalon,Pennsylvania
Summary
Dynamic customer service professional with extensive experience at Farmer Jack’s, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Recognized for maintaining a welcoming environment and fostering customer loyalty, consistently exceeding service goals in a fast-paced retail setting.
Overview
2008
2008
years of professional experience
Work History
Customer Service-cashier
Farmer Jack’s
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and issue resolution.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments accurately.
- Collaborated with team members to manage peak hours effectively.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Cashier
Farmer Jack’s
06.1997 - 07.2007
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and issue resolution.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and electronic payments accurately.
- Collaborated with team members to manage peak hours effectively.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
High School Diploma -
Clawson High School, Clawson, MI
Clawson, MIData Processing
Pontiac Business School
Farmington, UT09.2012
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Retail merchandising
- Drawer management
- Product recommendations
- Strong numeracy
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Quality assurance
- Basic math
- Cultural awareness
- Stress management
- Order coordination
- Check processing
- Financial overage analysis
- Point-of-sale system
- Positive and professional
- Calm demeanor
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Cash handling and management
- Relationship building
- Team leadership
- Basic mathematics
Timeline
Cashier
Farmer Jack’s
06.1997 - 07.2007
Customer Service-cashier
Farmer Jack’s
High School Diploma -
High School Diploma -
Clawson High School, Clawson, MI
Data Processing
Pontiac Business School