Summary
Overview
Work History
Education
Skills
Timeline
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Bonita Scott

St Louis,MO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

Walamart
03.2021 - 07.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Hawthorn Leadership School
Saint Louis
05.2023

Skills

  • Microsoft Word
  • Microsoft Excel
  • Payment Collection
  • Identification Checks
  • Reading Comprehension
  • POS Systems Operations

Timeline

Guest Service Associate

Walamart
03.2021 - 07.2023

High School Diploma -

Hawthorn Leadership School

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Bonita Scott