Bonita Warren
Jacksonville,AR
Summary
Diligent professional with expertise in customer service, data entry, and conflict resolution. Proven track record in resolving customer complaints with integrity and professionalism, ensuring high levels of satisfaction and retention. Committed team player motivated to contribute to company success goals.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate I
Centene (Medicare)
Little Rock, AR
06.2022 - Current
- Applied efficient problem-solving techniques to address customer concerns swiftly
- Enhanced customer satisfaction through cross-departmental cooperation
- Provided courteous phone support.
- Participated in weekly process change meetings to enhance service delivery.
- Coached new hires in effective communication strategies
- Ensured accuracy in customer notes input in CRM system
- Adapted to new company offerings and promotions ensuring optimal customer satisfaction
- Maintained composure in high-pressure scenarios
Customer Service Advocate I
Centene (Ambetter)
Little Rock, AR
12.2019 - 06.2022
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Responded to customer queries about product information
- Delivered precise and comprehensive customer information quickly
- Managed inquiries via diverse mediums including email correspondence, social networks, and direct contact.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with internal departments to meet client requirements efficiently.
- Collected deposits or payments and arranged for billing.
Customer Service Representative I
QualChoice Health Insurance
Little Rock, AR
05.2014 - 12.2019
- Communicated with customers to assess needs
- Examined policy documents to assist clients with inquiries
- Handled document filing efficiently
- Advised customers on available coverage options that best fit their individual needs.
- Performed follow-up calls to confirm successful resolution of customer issues
- Liaised with cross-functional teams to address customer concerns
- Offered constructive input on process efficiency
- Accessed databases for customer details and policy modifications
- Participated in training sessions for skill enhancement
Education
Associate of Arts - Health Services Administration 3.2 GPA
University of Phoenix
Tempe, AZ06-2014
Skills
- CRM Systems Proficiency
- Skilled in Microsoft Office Applications
- Experienced with Multi-Line Systems Operations
- Customer Relationship Management
- Claims and Provider Data Management
- Claims Application Research Skills
- Prior Authorization Review
- Proficient in Omni Application Utilization
Timeline
Customer Service Advocate I
Centene (Medicare)
06.2022 - Current
Customer Service Advocate I
Centene (Ambetter)
12.2019 - 06.2022
Customer Service Representative I
QualChoice Health Insurance
05.2014 - 12.2019
Associate of Arts - Health Services Administration 3.2 GPA
University of Phoenix
Similar Profiles
Knaicare PerryKnaicare Perry
Medicare Advisor at MedicareMedicare Advisor at Medicare
Maryam AamirMaryam Aamir
Health Care Assistant at MedicareHealth Care Assistant at Medicare
ADONG WINIFREDADONG WINIFRED
Caregiver at MedicareCaregiver at Medicare
Arthur EschenburgArthur Eschenburg
Procurement Specialist at Defense Logistics AgencyProcurement Specialist at Defense Logistics Agency
Amanda ShelorAmanda Shelor
Medical Assistant at Concentra Medical ServicesMedical Assistant at Concentra Medical Services