Bonna L. Townsend
Wasilla,USA
Summary
Accomplished Medical Front Office Coordinator with in-depth knowledge of healthcare administration. Skilled in insurance verification, EMR and patient scheduling, focused on maximizing operational effectiveness and delivering high-quality customer service. Proven track record in staff development and system optimization, ensuring compliance with HIPAA standards and enhancing overall patient experience.
Overview
22
22
years of professional experience
Work History
Medical Front Office Coordinator
Alaska Massage Clinic
Wasilla, AK
12.2021 - Current
- Executed daily opening and closing procedures for clinic operations.
- Trained new front desk staff on procedures and customer service standards.
- Managed patient check-in/check-out processes alongside appointment scheduling.
- Conducted insurance verifications and addressed billing inquiries efficiently.
- Maintained accurate data entry and handled all front desk financial transactions.
- Delivered consistent, friendly customer service to clients and staff members.
- Communicated effectively with healthcare providers regarding patient needs.
Medical Receptionist
Matsu Surgical Associates
Palmer, AK
10.2020 - 07.2021
- Coordinated surgeries for two general surgeons and managed patient communications effectively.
- Handled multi-line phones, confirmed appointments, and managed records efficiently.
- Collected payments while scanning insurance and ID cards into EMR accurately.
- Ensured compliance with HIPAA regulations during all patient interactions.
Office Manager
Alaska Heart & Vascular Institute
Palmer, AK
01.2004 - 04.2020
- Oversaw front office operations for multi-provider cardiology clinic, enhancing efficiency.
- Scheduled patient appointments and managed billing to ensure smooth operations.
- Maintained accurate medical records and handled prior authorizations effectively.
- Communicated with insurance providers, including VA/Tricare, to facilitate patient services.
- Supervised and trained up to 27 employees, conducting performance evaluations.
- Processed payroll while ensuring compliance with HIPAA regulations.
- Implemented internal quality assurance protocols to uphold operational standards.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ08.2025
Associate of Arts - Healthcare Administration
University of Phoenix
Phoenix, AZ01.2014
High School Diploma -
Skills
- Medical office management
- Staff hiring and training
- Insurance verification
- Patient scheduling and coordination
- Accounts receivable and cash handling
- Electronic medical records (EMR)
- HIPAA compliance
- Office systems optimization
- Customer service and satisfaction
- Front office operations
Timeline
Medical Front Office Coordinator
Alaska Massage Clinic
12.2021 - Current
Medical Receptionist
Matsu Surgical Associates
10.2020 - 07.2021
Office Manager
Alaska Heart & Vascular Institute
01.2004 - 04.2020
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Arts - Healthcare Administration
University of Phoenix
High School Diploma -
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