Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bonnafay Jones

Cincinnati,OH

Overview

4
years of professional experience

Work History

Drury Inn & Suites
Cincinnati , Ohio

Front Desk Receptionist
10.2021 - Current

Job overview

  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Used company badging system to create badges for new employees and visitors.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Coordinated travel arrangements for employees and visitors when required.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Cheesecake Factory Inc
Cincinnati , Ohio

Customer Service Representative
03.2020 - Current

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Aiken High School
Aiken, SC

High School Diploma
05-1991

Skills

  • Correspondence typing
  • Front Office Management
  • Mail Sorting
  • Mail distribution
  • Guest Relations
  • Cash Handling
  • Supply Management
  • Appointment confirmation
  • Customer Service
  • Scheduling
  • Complex Problem-Solving
  • Scheduling appointments
  • Telephone Etiquette
  • Customer assistance and interaction
  • Hospitality services
  • Issue handling
  • Appointment Scheduling
  • Problem-solving skills

Timeline

Front Desk Receptionist

Drury Inn & Suites
10.2021 - Current

Customer Service Representative

Cheesecake Factory Inc
03.2020 - Current

Aiken High School

High School Diploma

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Bonnafay Jones