Hi, I’m
Bonnafay Jones
Cincinnati,OH
Overview
4
years of professional experience
Work History
Drury Inn & SuitesCincinnati , Ohio
Front Desk Receptionist
10.2021 - Current
Job overview
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Transcribed tapes and notes from meetings into prescribed formats.
- Used company badging system to create badges for new employees and visitors.
- Coordinated company events with venues and advised staff of pertinent details.
- Scheduled space or equipment for special programs, meetings and conferences.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments and maintained and updated appointment calendars.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cheesecake Factory IncCincinnati , Ohio
Customer Service Representative
03.2020 - Current
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Aiken High SchoolAiken, SC
High School Diploma
05-1991
Skills
- Correspondence typing
- Front Office Management
- Mail Sorting
- Mail distribution
- Guest Relations
- Cash Handling
- Supply Management
- Appointment confirmation
- Customer Service
- Scheduling
- Complex Problem-Solving
- Scheduling appointments
- Telephone Etiquette
- Customer assistance and interaction
- Hospitality services
- Issue handling
- Appointment Scheduling
- Problem-solving skills
Timeline
Front Desk Receptionist
Drury Inn & Suites
10.2021 - Current
Customer Service Representative
Cheesecake Factory Inc
03.2020 - Current
Aiken High School
High School Diploma