Bonnard Willis
Ben Wheeler,TX
Summary
Proven leader in customer service management, adept at cash handling accuracy and fostering team development. At Dollar General, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operational procedures. My expertise in retail operations and commitment to continuous improvement have consistently driven positive outcomes, demonstrating both hard and soft skills essential for high-paced environments.
Overview
3
3
years of professional experience
Work History
Dollar General (key Holder)
Customer Service Represenative
10.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased sales by providing exceptional customer service and product knowledge.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
Dairy Queen
Customer Service Represenative
07.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Yesterland Farms
Customer Service Represenative
10.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Van High School
Van, TX05.2023
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Daily Reporting
- Retail Operations
- Employee Training
- Flexible Work Schedule
Timeline
Dollar General (key Holder)
Customer Service Represenative
10.2023 - Current
Yesterland Farms
Customer Service Represenative
10.2021 - 11.2021
Dairy Queen
Customer Service Represenative
07.2021 - 12.2022
High School Diploma -
Van High School
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