Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bonni Carroll

Auburn,KY

Summary

Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.

Overview

8
8
years of professional experience

Work History

Office Coordinator/Grants Management Specialist

RATP Dev
Bowling Green, KY
07.2023 - Current
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Created and maintained filing systems, both paper and electronic.
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Assisted with special projects as requested from time-to-time by management team.
  • Reviewed documents for accuracy before submission to external parties such as clients or vendors.
  • Followed up with customer inquiries via phone or email promptly.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Developed and managed grant applications, ensuring accuracy and compliance with applicable regulations.
  • Reviewed grant proposals for completeness and accuracy prior to submission.
  • Coordinated the review process of grant applications by internal stakeholders.
  • Created and maintained spreadsheets to track grants awarded.
  • Prepared grant reports summarizing progress on funded projects.
  • Conducted research to identify potential funding sources for programs in need of additional resources.
  • Drafted correspondence related to the management of grants, including award letters and notifications of changes in scope or budget allocations.
  • Maintained a database of current and past grants awarded by the organization.
  • Researched changes in government regulations related to grant administration processes as needed.
  • Attended meetings with external partners regarding existing or new grant opportunities.
  • Worked closely with accounting staff in order to ensure accurate tracking of expenses against allocated funds.
  • Collaborated with program staff on identifying strategies for successful implementation of funded projects.
  • Communicated regularly with external funders regarding project status updates.
  • Assisted in preparing financial statements necessary for filing annual reports with granting agencies.
  • Cultivated positive relationships with media figures, influencers and business partners with potential to positively impact fundraising activities.
  • Coordinated strategic goals and worked to secure grants for district churches, programs and needs.

Office Manager/HR Generalist/Billing Specialist

TMS International LLC
Russellville, KY
02.2020 - 05.2023
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coded and entered daily invoices with in-house accounting software.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training and teambuilding activities.

Business Office Manager

Heidelberg Corp,
Russellville, KY
03.2019 - 11.2021
  • Managed office budget and ensured accurate financial records were kept.
  • Trained, supervised and evaluated staff performance.
  • Organized filing systems for easy retrieval of documents.
  • Processed invoices, purchase orders and other related paperwork required for business operations.
  • Provided customer service support to clients by responding to inquiries in a timely manner.
  • Implemented policies and procedures to ensure compliance with local regulations.
  • Assisted with special projects such as researching new software programs or cost-saving initiatives.
  • Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
  • Compiled reports from various departments on a regular basis.
  • Ordered supplies when necessary to keep the office running smoothly.
  • Ensured that all office equipment was maintained properly.
  • Answered phones promptly and directed calls appropriately.
  • Acted as liaison between management team members, staff and external vendors.
  • Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Established and maintained filing systems to support office personnel.
  • Performed human resources functions by conducting new hire orientation and administering benefits.
  • Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
  • Liaised with leadership to oversee and execute financial, budget and contractual matters.
  • Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Reviewed invoices for accuracy to identify cost savings.
  • Supervised business office staff and administrators, driving office operations.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Monitored office inventory to maintain supply levels.
  • Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
  • Reconciled vendor statements on a monthly basis.
  • Assisted with month-end closing activities related to accounts payable.
  • Prepared checks for mailing or electronic payment processing.
  • Developed relationships with vendors and suppliers to ensure prompt payment of invoices.

Liens Resolution Specialist/Bookeeper

Flora Templeton Stuart
Bowling Green, KY
06.2016 - 01.2019
  • Drafted correspondence to customers regarding resolutions of their issues.
  • Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
  • Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
  • Monitored progress on active resolution efforts and maintained accurate records of activities performed related to each case.
  • Delivered conclusions on mediation cases.
  • Readied settlement paperwork for signature.
  • Maintained and reconciled general ledger accounts.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Generated invoices for clients and tracked payments received from customers.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Posted journal entries to the general ledger system accurately and timely.

Education

Business Administration And Management

WKU
Bowling Green, KY
05.2001

Skills

  • Office Administration
  • Contract Coordination
  • Business Administration
  • Bookkeeping
  • Business Management
  • Client Relations
  • Staff Management
  • Maintenance Scheduling
  • Vendor Relations
  • Expense Reporting
  • Vendor Management
  • Account Reconciliation
  • Customer Service
  • Office Management
  • Records Management

References

References available upon request.

Timeline

Office Coordinator/Grants Management Specialist

RATP Dev
07.2023 - Current

Office Manager/HR Generalist/Billing Specialist

TMS International LLC
02.2020 - 05.2023

Business Office Manager

Heidelberg Corp,
03.2019 - 11.2021

Liens Resolution Specialist/Bookeeper

Flora Templeton Stuart
06.2016 - 01.2019

Business Administration And Management

WKU

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