Articulate Rise
Bonni Parker
Sulphur,LA
Summary
Resourceful and innovative Instructional Designer with over 15 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
17
17
years of professional experience
7
7
Certification
Work History
Educator
Calcasieu Parish School Board
08.2012 - Current
- Composed an expansive suite of more than 100+ project driven lessons by weaving in comprehensive slide decks, job aids, and engaging games, aligning with clear learning targets, personalized teaching methodologies, and valuable stakeholder input
- Designed comprehensive remote training for 7 courses by leveraging eLearning modules, asynchronous instructions, ZOOM sessions, individualized study materials, and dedicated remediation periods for over 100+ students
- Designed a collection of 100+ micro-lessons anchored in data-driven solutions, nurtured learners with individualized support, enhanced time efficiency in learning, and introduced varied teaching techniques benefiting over 25+ students
- Spearheaded end-to-end content development for over 50+ educators by creating curriculum guides, training materials, virtual courses,assessments, activities, storyboards, scripts, and communication updates
- Conducted comprehensive needs assessments for over 130+ targeted learners, utilized gap analysis and research to align 10+ courses with state curriculum, and pinpointed areas for need through collaboration
- Enhanced learning by defining and articulating learning outcomes, course goals, test scores, and analyzing performance metrics and measurements of over 2,000+ students
- Collaborated with 15+ instructional designers and subject matter experts (SME) to create 5+ end-to-end eLearning courses, 50+asynchronous lessons, and 15+ virtual assessments using the ADDIE model as a framework
- Collaborated with software, programs, and other cross-functional teams to coordinate curriculum development for 25+ courses, completing projects while meeting all deadlines, KPIs, and objectives as school experienced exponential growth
- Established clear lines of communication with over 300+ stakeholders by maintaining regular contact, actively listening, seeking and implementing feedback, and managing expectations over email, phone, and LMS
- Cultivated a quality learning environment for students by demonstrating transparent and constructive feedback, coaching individuals toward improved performances, and facilitating and supporting student goals for groups larger than 25+ at a time
- Authored ongoing support and mentorship to a team of 25+ educators, aiding in professional growth and leading to an improvement in teaching efficacy, curriculum alignment, and better-behaved classes
- Guided 20+ colleagues in the integration of technology in the classroom, improving digital literacy, speed of grading, and data driven approaches of educators and enhancing learning experience of over 500+ students.
CUSTOMER SUCCESS MANAGER | SALESPERSON
AT&T
05.2007 - 08.2012
- Improved the company and client relationships by creating quality relationships, sharing exceptional product knowledge, articulating schedules and timetables, and maintaining proper brand loyalty for over 25+ customers a day
- Managed exceptional communication with brand continuity via email, social media, phone calls, surveys, and in-person interactions with over 25+ clients daily with 98% of clients giving a positive review of the support
- Managed a high volume of daily communications which resulted in improvement in response times, routing information to 50+ staff members, enhancing company-wide productivity, and improving customer satisfaction for over 100+ callers
- Maintained strict confidentiality for all clients, managing sensitive data for over 500 clients, ensuring full compliance with data protection laws, and implementing robust data management systems, resulting in a 100% record of data security.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Education
Instructional Design Certification - Instructional Design
Applied Instructional Design Academy
Online2024
Master of Arts - Teaching
Northwestern State University of Louisiana
Natchitoches, LA05.2015
Associate of Arts - Information Technology in Visual Communications
University of Phoenix
Tempe, AZ05.2009
Bachelor of Science - Family & Consumer Science, Housing & Interior
Northwestern State University of Louisiana
Natchitoches, LA12.2004
Skills
- Storyboarding
- E-Learning Authoring Tools
- Adult Learning Theories
- Collaborative learning
- Learning Management Systems
- Project Management
- Needs Assessment
- Course Materials Development
- Strategic Planning
- Blended Learning Strategies
Certification
- Certified Family & Consumer Science Educator, Louisiana Department of Education
- Certified Customer Service Specialist/Instructor/Proctor, National Retail Federation
- Certified Business of Retail Specialist/Instructor/Proctor, National Retail Federation
- Certified ServSafe Food Handler/Instructor/Proctor, ServSafe
- Certified in Canva
- Certified in Instructional Design Fundamentals, Credly
- Certified in Articulate Rise, Credly
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancement401k matchPaid time offWork from home optionPersonal development programsHealthcare benefitsPaid sick leaveCompany CultureSoftware
Articulate Storyline
Canva
Google Suite
MS Office Suite
Zoom
Slack
Canvas
Kahoot
Timeline
Educator
Calcasieu Parish School Board
08.2012 - Current
CUSTOMER SUCCESS MANAGER | SALESPERSON
AT&T
05.2007 - 08.2012
Instructional Design Certification - Instructional Design
Applied Instructional Design Academy
Master of Arts - Teaching
Northwestern State University of Louisiana
Associate of Arts - Information Technology in Visual Communications
University of Phoenix
Bachelor of Science - Family & Consumer Science, Housing & Interior
Northwestern State University of Louisiana
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