Bonnie Elliott
Augusta,GA
Summary
Accomplished professional with a proven track record in customer service and cash management, notably at Spanish Flatt Country Store. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and team leadership skills. Achieved significant improvements in efficiency and customer experience, leveraging strong interpersonal abilities and operational expertise.
Overview
16
16
years of professional experience
Work History
In-Home Nanny
Private Household
01.2021 - 03.2024
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
Cashier Manager
Spanish Flatt Country Store
08.2017 - 08.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
IHSS Care Provider
IHSS In Home Support Services
04.2016 - 04.2017
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
EVS Technician
Adventist Health Hospital
10.2015 - 02.2017
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
EVS Technician
Mercy San Juan Medical Center
08.2008 - 08.2014
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Education
High School Diploma -
Oak Ridge High School
El Dorado Hills, CA05.1993
Skills
- Customer Service
- Cash handling and management
- Cash Register Operation
- Store Opening and Closing
- Time Management
- Customer Complaint Resolution
- Order Management
- Team Leadership
Timeline
In-Home Nanny
Private Household
01.2021 - 03.2024
Cashier Manager
Spanish Flatt Country Store
08.2017 - 08.2020
IHSS Care Provider
IHSS In Home Support Services
04.2016 - 04.2017
EVS Technician
Adventist Health Hospital
10.2015 - 02.2017
EVS Technician
Mercy San Juan Medical Center
08.2008 - 08.2014
High School Diploma -
Oak Ridge High School
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