Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Allen

Avon,IN

Summary

Dynamic COO specializing in strategic planning, operational management, and process optimization. Demonstrated success in driving efficiency and improving service quality through effective change management and performance metrics. Proven track record of enhancing organizational performance and achieving operational excellence.

Overview

16
16
years of professional experience

Work History

COO

Amicus Place
Indianapolis, Indiana
02.2025 - 08.2026
  • Implemented operational strategies that supported organizational goals and objectives.
  • Directed daily operations to enhance efficiency and service quality.
  • Collaborated with department heads to streamline processes and improve communication.

Director of Service Development

Assured Residential
Indianapolis, Indiana
07.2019 - 02.2025
  • Spearheaded strategic initiatives that improved operational efficiency in residential services.
  • Collaborated with senior leadership to align business objectives with community needs.
  • Developed and executed training programs that enhanced staff capabilities across various departments.
  • Recruited, trained, supervised, evaluated, and mentored staff members to ensure high performance.

Director of Service Development

Compass Residential & Consulting
Indianapolis, Indiana
05.2010 - 07.2019
  • Collaborated with senior leadership to align organizational strategies with community needs, fostering stronger partnerships.
  • Developed and implemented comprehensive training programs for staff across multiple departments, improving service delivery.
  • Processed client referrals for services statewide and established 6 offices in different counties to enhance service accessibility.
  • American Red Cross CRP/First aide trainer, and CPI instructor

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN
05-1981

Social Work

Indiana State University
Terre Haute, IN

Social Work

IUPUI
Indianapolis, IN

Skills

  • Operational strategy
  • Strategic management
  • Process optimization
  • Process improvement
  • Budgeting and forecasting
  • Performance metrics
  • Change management
  • Staff development
  • Service quality

Timeline

COO

Amicus Place
02.2025 - 08.2026

Director of Service Development

Assured Residential
07.2019 - 02.2025

Director of Service Development

Compass Residential & Consulting
05.2010 - 07.2019

High School Diploma -

Ben Davis High School

Social Work

Indiana State University

Social Work

IUPUI
Bonnie Allen