Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bonnie Angus

Harriman, TN,TN

Summary

Dynamic Executive Assistant with proven expertise at Roane County Government, adept at managing complex schedules and enhancing office efficiency. Recognized for meticulous attention to detail and strong problem-solving skills, I streamlined communication and improved travel coordination, significantly boosting productivity and fostering effective interdepartmental relationships.

Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Committed to enhancing productivity and streamlining administrative processes to support organizational goals.

Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Executive Assistant

Roane County Government
01.2019 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used advanced software to prepare documents, reports, and presentations.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
  • Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated and maintained confidential databases and records.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Wrote reports, executive summaries and newsletters.

Customer Service Representative

Check Into Cash
03.2007 - 10.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School Diploma -

Midway High School
Kingston, TN
05-2005

Skills

  • Executive support
  • Administrative support
  • Office management
  • Schedule & calendar planning
  • Office administration
  • Meticulous attention to detail
  • Customer Service-oriented
  • Information confidentiality
  • Customer service
  • Scheduling
  • Calendar management
  • Interpersonal communication
  • Professional and mature
  • Travel arrangements
  • Travel coordination
  • Meeting planning
  • Document preparation
  • Proofreading
  • File organization
  • Mail handling
  • Multi-line phone proficiency
  • Task delegation
  • Social media management
  • Appointment setting
  • Phone etiquette
  • Document handling
  • Administrative support specialist
  • Email management
  • Microsoft office
  • Executive schedule management
  • Honest and dependable
  • Travel arrangement coordination
  • Documentation and recordkeeping
  • Calendar and scheduling software

Certification

  • Certified Public Administrator, University of Tennessee Institute for Public Service- 2019 to present

Timeline

Executive Assistant

Roane County Government
01.2019 - Current

Customer Service Representative

Check Into Cash
03.2007 - 10.2007

High School Diploma -

Midway High School
Bonnie Angus