Hi, I’m
Bonnie Bartay
Weatherford,TX
Summary
Talented Professional with excellent marketing, customer service, problem solving and leadership skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels for customer satisfaction. Self-motivated and driven with great communication skills. Willing to learn and grow professionally.
Overview
14
years of professional experience
Work History
Shabby Abby
Owner
07.2012 - Current
Job overview
- Owner and operator of a refinishing and remodeling company
- Day to day duties include problem solving, project management, creating and designing projects, supervising employees, staffing, payroll and customer service and satisfaction.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
FTS International Services
Electronics Administrator
02.2011 - 07.2012
Job overview
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Reduced overhead costs through careful budget management and resource allocation for staff PPE and supplies.
- Served as Radiation Safety Officer and controlled, tracked, and implemented safety protocols for radiation sources.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion. Acted as a liaison between Electronics Department and other departments.
Wells Fargo Bank, N.A.
Call Center Team Lead
09.2010 - 02.2011
Job overview
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Streamlined communication within the team by implementing clear guidelines and expectations for all agents.
Wells Fargo Bank, N.A.
Phone Banker
12.2009 - 09.2010
Job overview
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Boosted sales revenue by offering personalized product recommendations based on clients'' financial needs and goals.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Reduced average call handling time through efficient problem-solving and effective use of banking systems and resources.
Education
Weatherford CollegeWeatherford, TX
Criminal Psychology Program
Azle High School
High School Diploma
Skills
- Goal-Oriented
- Conflict De-Escalation
- Conflict Resolution
- Organization
- Attention to Detail
About Me
Proficient in Microsoft Applications such as Outlook, Excel, Word, Powerpoint.
Versed in Quickbooks (both online and desktop versions).
I have worked with multiple POS systems through many platforms and can program and operate point of sale systems.
I have background in all clerical roles from administrative, leadership, mentorship, and training.
In addition to "boots on the ground" project management and execution of a project, and overseeing job sites, I maintain customer satisfaction by executing manual work with hands on construction experience.
Outside of my professional role, I am a mother of two young girls, I run and maintain a household as well as volunteer every Friday morning to lead a cardio fitness class for our elderly community to enhance their balance, flexibility, and overall well being.
I volunteer as a mentor and coach through the Azle Youth Sports organization for Cheerleading. I lead and coach a team of cheerleaders and act as a roll model through this organization.
I dedicate my life both professionally and personally to giving back to our community.
Timeline
Owner
Shabby Abby
07.2012 - Current
Electronics Administrator
FTS International Services
02.2011 - 07.2012
Call Center Team Lead
Wells Fargo Bank, N.A.
09.2010 - 02.2011
Phone Banker
Wells Fargo Bank, N.A.
12.2009 - 09.2010
Weatherford College
Criminal Psychology Program
Azle High School
High School Diploma
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