Summary
Overview
Work History
Education
Skills
References
Software Utilized
Certification
Timeline
Generic

Bonnie Blake

Roanoke,VA

Summary

Results-driven Supervisor with extensive experience in administration, sales, and marketing. Proven track record in credit and collections, complemented by strong skills in conflict resolution and team development. Recognized for building and maintaining relationships across various non-profit organizations, fostering collaboration and communication. Aiming to leverage expertise to drive organizational success and enhance team performance. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Managing Owner

Last Stop Lounge Inc.
Vinton , Virginia
11.2020 - 01.2025
  • Managed daily restaurant operations, including staff scheduling and inventory control.
  • Developed menu offerings based on customer preferences and seasonal ingredients.
  • Oversaw customer service training to ensure high-quality dining experiences.
  • Coordinated marketing efforts to promote special events and menu items.
  • Implemented health and safety protocols to maintain compliance with regulations.
  • Cultivated relationships with local suppliers for fresh produce and goods.
  • Led financial planning, including budgeting and cost management strategies.
  • Enhanced staff performance through regular feedback and professional development sessions.
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Optimized profits by controlling food, beverage and labor costs.
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Established standards for quality control, customer service, health and safety regulations.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coordinated catering services when requested by customers .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Created promotions and special events to attract customers and boost sales.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Oversaw food preparation, production and presentation according to quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Shelter in Place

US Government
Roanoke, VA
04.2020 - 10.2020
  • Created protective masks for first responders, funeral homes, and elderly residents unable to obtain them.
  • Transported Veterans and elderly to essential appointments.

Sales and Marketing Assistant

Georg North America
Roanoke , VA
11.2018 - 04.2020
  • Assisted in developing marketing materials for promotional campaigns.
  • Maintained customer relationship management system to ensure accurate records.
  • Maintained a positive relationship with existing customers by providing excellent customer service.
  • Created and maintained customer databases for sales tracking purposes.
  • Supported customers by obtaining information, clarifying issues and coordinating swift resolutions.
  • Coordinated with other departments to ensure successful execution of marketing plans.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Provided administrative support to supervisor and teammates.

Fleet Management

Richardson Waylon Electrical
VA, VA
07.2017 - 10.2018
  • Negotiate and monitor all leasing companies, for current leases by requesting payoffs, monitor the process until off books and tags returned, turning into an asset.
  • Oversee and monitor all reporting for: E Fleets, AUTO Integrate, WEX, GPS - receive notifications alert managers make changes as needed, VA DMV (all vehicles not leased with tags), WEBCAT (all vehicles with proportioned tags), IFTA (quarterly and annually), IRP (annually), 2290 Heavy Highway (annually) IRS, MCS-150 FMSCA (biennial), UCR data (annually).
  • Employee Benefits: ID Cards, STD & LTD filings; monthly bills to CIGNA, ANTHEM, Discovery; claims administration, workers compensation, accident, personal property; EEO Officer - quarterly reports; new hire orientation paperwork; background checks; substance abuse administration; drug testing for new hires and random quarterly and annual filing to FMCSA.
  • Lease inventory oversight, all vehicle, property and oversight on any on equipment on lease to purchase, plus property or land we lease out or lease from others.
  • Cost review and reduction; meet with and negotiate with operations vendors, i.e. NCG, COX, ETHOS, Unifirst.
  • Building security including monthly checks and key issuance.
  • Workplace violence prevention, meet with crime prevention officer from community response team for the greenway.
  • Storm billing for any large response teams going out.
  • Maintaining corporate image in local area, i.e. SWCNUCA, Roanoke City, Roanoke County.
  • Manage and editor of company newsletter; back-up to all managers when out of town.
  • Platform management for the following: ENTERGY/AVETTA; EXELON-DUKE; ISN/ARIBA-AEP; Burns & McDonnell.

Credit & Collections Manager

East Main Financial, LLC, (Rod Shop Inc.)
Salem, VA
01.2003 - 07.2017
  • Company Overview: (The Rod SHOP)
  • Credit and collections manager, which included warrant in debts, bankruptcies and credit disputes.
  • Managed company website, F&I, DMV & Website.
  • Set up and managed the Service department where I dealt with customers, and negotiated price packages with numerous Vendors, and Warranty companies, for claims or on behalf of customer.
  • Filed and followed through on all Insurance claims for Company and on Customers behalf, from the initial Claim, meeting with appraisers, to having vehicle fixed or filed for total loss claims.
  • Personnel trainer on computers and operations, confidentiality expertise, regulation compliance, Policy interpretation and implementation.
  • (Rod Shop Inc.)As a General Manager/ Dealer Principal I was certified by the MVDB on all current laws pertaining to but not limited to VA Motor Vehicle Dealers.
  • Oversaw the day to day operations to include, buying, selling, trading, completing DMV work, utilizing a staff of 10 to include Sales, F&I, Shop, Detail, Office Manager and Title Clerk to sell, maintain and service up to 50 vehicles per month.
  • Met with Dealers, Vendors, and Lenders, to determine the best strategies for future growth.
  • Managed a half-million-dollar floor plan and its growth, all while selling and paying down another million-dollar one that was maturing.
  • I went to auctions in several states to buy and sell, and I used my years of knowledge to run a successful business.

Co-Owner/Operator

Re-Spec’d Ltd.
Roanoke, VA
01.1999 - 01.2004
  • Owned and operated a small Packaging company that specialized in problem solving and fixing of issues that arise in Products from Manufactures all over the country, and some Overseas.
  • Met with and determined issue Manufacture had, devised the best course of action for that customer, the price, time and materials necessary to complete project.
  • Once work orders issued and Trucks arrived with product led teams to fix, or repair if possible, repackage, and have product ready to ship by deadline.

Territory Sales Representative

Glory USA Inc.
West Caldwell, NJ
01.1993 - 01.1999
  • As a sales representative for the world’s largest cash settlement company, I called on accounts in my territory to introduce equipment, conducted cash room audits to promote and sell a full line of cash automation systems for the financial services industry, security and retail sector.
  • During this period, I exceeded my Quota Marker four of the five years all while maintaining a four-state territory.

Education

Manager Certification - Hotel, Motel, And Restaurant Management

Safe Serve
Roanoke, VA
12-2020

Mediator Certification -

Conflict Resolution Center
01.2018

Classes - Dealing with Difficult People, Practical Conflict Resolution, Basic Mediation

01.2018

Labor and Employment Seminar -

Woods Rogers
01.2018

High School -

William Fleming High School
01.1983

Skills

  • Supervisor/Administrator
  • Orientation Associate
  • Credit & Collections Manager
  • Human Resources
  • Recruitment and Retention
  • Project Management
  • New Business Development
  • Operations management
  • Cost reduction
  • Human resources management
  • Commonwealth of Virginia Notary
  • Conflict Resolution
  • Database Management
  • Policies/Procedures
  • Staff management
  • Quality control
  • Problem solving
  • Staff training and development
  • Compliance regulations
  • Inventory control
  • Conflict resolution
  • Effective communication
  • Training development
  • Time management
  • Team leadership
  • Project management
  • Project estimating
  • Small business operations
  • Business marketing
  • Sales management

References

Available upon request

Software Utilized

  • Microsoft Office Suite
  • E-Oscar
  • Mitchell
  • QuickBooks
  • GPS Software
  • Dealer Track
  • Heartland ACH
  • Finance Express
  • Trivin
  • EXCEL

Certification

  • Commonwealth of VA Notary
  • COV Concealed Carry Permit

Life Member VFW Auxiliary

Timeline

Managing Owner

Last Stop Lounge Inc.
11.2020 - 01.2025

Shelter in Place

US Government
04.2020 - 10.2020

Sales and Marketing Assistant

Georg North America
11.2018 - 04.2020

Fleet Management

Richardson Waylon Electrical
07.2017 - 10.2018

Credit & Collections Manager

East Main Financial, LLC, (Rod Shop Inc.)
01.2003 - 07.2017

Co-Owner/Operator

Re-Spec’d Ltd.
01.1999 - 01.2004

Territory Sales Representative

Glory USA Inc.
01.1993 - 01.1999

Manager Certification - Hotel, Motel, And Restaurant Management

Safe Serve

Mediator Certification -

Conflict Resolution Center

Classes - Dealing with Difficult People, Practical Conflict Resolution, Basic Mediation

Labor and Employment Seminar -

Woods Rogers

High School -

William Fleming High School

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