Bonnie Bommicino
managment
Austell,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Assistant Manager
Northern Tool & Equipment
01.2010 - 01.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Orchestrated positive customer experiences by overseeing every area of the store.
- Orchestrated positive customer experiences by overseeing every area of store
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed overstocking, restocking and inventory control procedures during all shifts.
- Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve customer issues.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained store equipment, printers and fax machines.
Education
High School Diploma -
Undergraduate - Performance Management And Leadership.
1985 - 1987
Skills
- Proper Staffing
- Business Requirements
- Corrective Actions
- Operational Standards
- POS Inventory System Operation
- Inventory Merchandising
- Performance Tracking and Evaluations
- Employee Performance Reviews
- Staff Scheduling
- Customer Loyalty
- Staff Evaluations
- Returns Policies
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Special Assignments
- Effective Customer Service
Timeline
Sr. Assistant Manager - Northern Tool & Equipment
01.2010 - 01.2023
Cuyahoga Community College - Undergraduate, Performance Management And Leadership.
1985 - 1987
Napoleon High School - High School Diploma,
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