Summary
Overview
Work History
Education
Skills
Timeline
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Bonnie Boyer

Jackson,LA

Summary

Dynamic hospitality professional with a proven track record at Harvey Enterprises, excelling in guest services management and staff training. Enhanced customer satisfaction through personalized service and strategic marketing initiatives, resulting in increased repeat business. Skilled in health and safety compliance, fostering a welcoming atmosphere while ensuring operational excellence.

Overview

22
22
years of professional experience

Work History

Innkeeper

Harvey Enterprises
08.2008 - Current
  • Led daily operations to ensure seamless guest experiences and satisfaction.
  • Developed comprehensive training programs for new staff members, enhancing team efficiency.
  • Implemented strategic initiatives to optimize occupancy rates and increase revenue.
  • Oversaw property maintenance, ensuring safety standards and regulatory compliance.
  • Cultivated strong relationships with guests through personalized service and attention.
  • Coordinated special events and activities, elevating guest engagement and enjoyment.
  • Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
  • Coordinated with catering services for group events or private functions held at the inn, delivering exceptional dining experiences for guests.
  • Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
  • Trained new staff members in customer service best practices, contributing to a cohesive team environment.
  • Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.

Service Director

The Clubhouse at the Bluffs
01.2007 - 06.2008
  • Developed and implemented strategic initiatives to improve customer satisfaction scores.
  • Mentored staff on best practices in customer relations and service excellence.
  • Coordinated training programs to elevate team performance and professional development.
  • Fostered collaboration across departments to streamline workflows and enhance productivity.
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.

Innkeeper

Harvey Enterprises
06.2003 - 01.2007
  • Enhanced marketing strategies to boost visibility and attract new clientele.
  • Implemented an efficient inventory management system for supplies and amenities, reducing waste while maintaining stock levels.
  • Created enticing packages that combined accommodations with local attractions or activities, increasing overall revenue during off-peak periods.
  • Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
  • Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
  • Conducted regular inspections of rooms and common areas, maintaining high standards of cleanliness throughout the property.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Education

High School Diploma -

Silliman
Clinton, LA
05-1980

Skills

  • Staff training and development
  • Health and safety compliance
  • Recruitment and hiring
  • Hospitality expertise
  • Point of sale systems
  • Guest services management
  • Hospitality
  • Guest experiences
  • Food and beverage operations
  • Guest complaint resolution
  • Outstanding communication skills
  • Guest accommodations

Timeline

Innkeeper

Harvey Enterprises
08.2008 - Current

Service Director

The Clubhouse at the Bluffs
01.2007 - 06.2008

Innkeeper

Harvey Enterprises
06.2003 - 01.2007

High School Diploma -

Silliman

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