Bonnie Brisendine
Concord
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure a bartending or server position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Bartender
The Forum Pub
01.2025 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender/Server
The Village Trestle
09.2016 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender/Bar Manager
KC's Ribshack
03.2006 - 09.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
GED -
Lowell Adult Education Program
Lowell, MA04-1993
Skills
- Strong multitasking
- Strong work ethic
- Staff training
- Customer service
- Highly reliable
- Cash handling
- Team player attitude
- Guest engagement
- Bar management
- Staff scheduling
- Clear and effective communication
- Safe food handling
- High volume dining
- Customer relationship building
- Engaging personality
- Guest interaction
- Responsible alcohol service
- Handling difficult customers
- Mixology expertise
- Menu memorization
- Point of sale operation
- Service-oriented mindset
- Dining area maintenance
- Event coordination
- Restaurant management
- Changing beer kegs
- Creative mixology
- Banquet coordination
- Food preparation
- Multitasking and organization
- Exceptional customer service
Timeline
Bartender
The Forum Pub
01.2025 - Current
Bartender/Server
The Village Trestle
09.2016 - 01.2025
Bartender/Bar Manager
KC's Ribshack
03.2006 - 09.2017
GED -
Lowell Adult Education Program
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