BONNIE BROOKS
Tulsa,OK
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
OPERATIONS MANAGER
MADISON STRATEGIES GROUP
10.2021 - Current
- Supervised intake staff and kept over 25 employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
SALES OPERATIONS MANAGER/SALES MANAGER
COX BUSINESS CONVENTION CENTER
10.2012 - 03.2020
- Built relationships with customers and community to establish long-term business growth
- Conducted Biweekly Sales Meetings
- Tracked Individual and Market Sales Goals for Sales Team
- Managed Purchase Orders and Department Budget Booked and
- Arranged Necessary Team Travel
- Helped Create and Execute Concepts for Trade Show Booths
- Cultivated and Maintained Relationships with new and existing Clients
- Met and Exceeded Yearly Sales Goals
- Sold Over 1M Each Fiscal Year
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor of Arts - Journalism, Broadcast
Texas Christian University
Fort Worth, TX03.2005
Skills
- Top Clifton Strength Finders: Empathy,Developer, Relator,Responsibility and Individulazation
- Issue Response and Resolution
- Accounting Familiarity
- Administrative Management
- Workflow Processes
- Staff Orientation and Training
- Supply Inventory Control
- Logistical Coordination
- Organizing and Categorizing Data
- Customer Communication
- Project Schedule Coordination
- Operational Efficiency
- Office Equipment Operation
- Multitasking and Time Management
- Executive Travel
- Notary Bond
- Data Communications
- Business Correspondence
- Personnel Management
- Document and File Management
- Database Maintenance
- Resource Coordination and Allocation
- Computers and Technology
Timeline
OPERATIONS MANAGER
MADISON STRATEGIES GROUP
10.2021 - Current
SALES OPERATIONS MANAGER/SALES MANAGER
COX BUSINESS CONVENTION CENTER
10.2012 - 03.2020
Bachelor of Arts - Journalism, Broadcast
Texas Christian University
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