Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Burr

Fort Cavazos ,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Uber Partner

Uber Eats
04.2023 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Accepted and processed fares.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Grub Hub

GrubHub
06.2022 - Current
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Instacart Shopper

Instacart
03.2022 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Favor Runner

Favor Delivery
10.2021 - Current
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Carpet Technician

Adams Carpet Cleaning And Restoration Adams Lopez
03.2014 - 01.2023
  • Removed existing flooring materials and prepared area for installation of new products.
  • Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
  • Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
  • Instructed customers, building managers and custodians on flooring maintenance and care procedures.
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Coordinated upcoming projects with Owner management and assisted in compiling project materials lists.
  • Reported emerging safety issues to Owner and management and helped to implement solutions using available resources.
  • Operated hand and power tools such as Carpet Wand, Hoses and Carpet Tools.
  • Cleaned up before and after installation by vacuuming carpet and discarding remnant pieces.
  • Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
  • Organized materials, machinery and tools necessary to complete each job.
  • Inspected surface to be covered to determine condition and correct imperfections that might show through carpet or cause carpet to wear unevenly.
  • Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.

Labor Technician

Labor Ready Temp Services
06.2013 - 02.2014
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Operated power equipment to move materials and promote job efficiency.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.

Shift Manager/Bartender/Waitress

G&B Pool Hall
02.2007 - 01.2011
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.

Education

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
05.2004

Skills

  • Transporting Passengers
  • Passenger Security
  • Service Dispatching
  • Customer Satisfaction

Timeline

Uber Partner

Uber Eats
04.2023 - Current

Grub Hub

GrubHub
06.2022 - Current

Instacart Shopper

Instacart
03.2022 - Current

Favor Runner

Favor Delivery
10.2021 - Current

Carpet Technician

Adams Carpet Cleaning And Restoration Adams Lopez
03.2014 - 01.2023

Labor Technician

Labor Ready Temp Services
06.2013 - 02.2014

Shift Manager/Bartender/Waitress

G&B Pool Hall
02.2007 - 01.2011

High School Diploma -

Copperas Cove High School

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Bonnie Burr