Bonnie Calloway
Summary
Dynamic professional with extensive experience in customer service and banking operations, notably at Regal Financial Bank. Proven track record in efficient fund transfers and resolving account discrepancies. Recognized for punctuality and strong cash handling skills, ensuring compliance and enhancing client satisfaction. Committed to delivering exceptional service and operational excellence.
Overview
16
16
years of professional experience
Work History
Shuttle Driver
SP Plus Transportation
Seattle, WA
11.2018 - 09.2023
- Operated shuttle vehicles to transport passengers efficiently and safely.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Communicated effectively with dispatch to coordinate timely pickups and drop-offs.
Operations Specialist
Regal Financial Bank
Seattle, WA
11.2007 - 06.2009
- Input wire transfer of funds domestic/international into the Federal system.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Served as vault teller and backup to other Customer Service Representatives.
Deposit Services Representative
Evergreen Bank
Seattle, WA
04.2007 - 11.2007
- Processed customer deposits efficiently, ensuring compliance with banking regulations and internal policies.
- Assisted clients in the call center with requested transactions navigating online banking platforms.
- Resolved account discrepancies by investigating transactions and coordinating with relevant departments for accurate resolutions.
Education
High School Diploma -
West High School
Bremerton, WA06-1972
Skills
- Punctuality
- Customer Service
- Banking/Cash Handling
Timeline
Shuttle Driver
SP Plus Transportation
11.2018 - 09.2023
Operations Specialist
Regal Financial Bank
11.2007 - 06.2009
Deposit Services Representative
Evergreen Bank
04.2007 - 11.2007
High School Diploma -
West High School