Bonnie Carpenter
Spokane,WA
Summary
Accomplished Store Manager of Operations with a proven track record at SUBWAY® Restaurants, adept in merchandise planning and fostering team development. Spearheaded operational enhancements, significantly boosting productivity and safety. Skilled in inventory oversight and staff management, ensuring top-notch customer service and efficiency. Expert in employee training and promotions management, demonstrating exceptional verbal communication and leadership qualities.
Overview
12
12
years of professional experience
Work History
Store Manager of Operations
SUBWAY®Restaurants
Cheney, WA
10.2023 - Current
- Ensured that store was clean and organized at all times.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Provided feedback on product selection, layout, displays and promotions.
- Created weekly schedules for staff members according to business needs.
- Ensured compliance with all safety regulations and company policies.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted customers in finding the products they needed quickly and efficiently.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Shift Lead
Taco Bell/ KFC
Colville, WA
03.2013 - 08.2019
- Utilized POS systems efficiently for order processing and inventory management.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted general manager with operations game plan and company initiatives implementation.
- Collaborated with management to set performance goals and evaluate progress.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Monitored employee performance and provided feedback on areas for improvement.
- Trained new employees on company policies, procedures, and job duties.
Education
High School Diploma -
Colville High School
Colville, WA06-2015
Skills
- Merchandise planning
- Store maintenance
- Employee training
- Health and safety
- Point of sale systems
- Promotions management
- Recruitment and hiring
- Employee scheduling
- Hourly shift management
- Store operations oversight
- Computer skills
- Verbal and written communication
- Shift checklists
- Personnel development
- Hospitality and accommodation
- Inventory oversight
- Staff management
- Customer response
Timeline
Store Manager of Operations
SUBWAY®Restaurants
10.2023 - Current
Shift Lead
Taco Bell/ KFC
03.2013 - 08.2019
High School Diploma -
Colville High School
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