Bonnie Childress
Practice Manager
Locust Grove,VA
Summary
Dynamic Practice Administrator with a proven track record at Fredericksburg Christian Health Center, enhancing patient satisfaction and streamlining operations. Skilled in HIPAA compliance and fostering teamwork, I've successfully optimized appointment scheduling and improved service delivery, demonstrating exceptional problem-solving and organizational skills. Healthcare professional with comprehensive background in managing healthcare practices and delivering operational excellence. Known for fostering collaborative work environments and achieving high standards of patient care. Adaptable to changing needs and consistently reliable excel in administrative dutiesstaff managementand regulatory compliance.
Overview
23
23
years of professional experience
Work History
Practice Administrator
Fredericksburg Christian Health Center
07.2023 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of20 office personnel.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed close working relationships with front office and back office staff.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Communicated with patients, ensuring that medical information was kept private.
Senior Manager
INOVA
08.2018 - 05.2023
- Create and implement polices and procedures for the effective practice management
- Implement individualized care plans to improve patient outcomes
- Develops/Maintains relationships with managers, team leads, and team members to facilitate patient satisfaction, loyalty, and retention
- Manage/train all HIM team members
- Managed and grow the call center
- Manged the day-day operations for 6 ambulatory clinics
- Managed the schedule for all locations, maintain accurate coverage for all clinics.
- Mange separate multi-specialty clinics integrating Cardiology, Vascular and General surgery
- Provide exceptional Patient experience score-maintained 99% for running 12 months for all clinics
- Payroll via position control, approved time cards.
- Responsible for recruiting, training, and coaching
- Evaluate performance and discipline on a daily basis
- Assist and communicate with patients regarding inquires and complaints to ensure resolution of concerns and exceptional patient care
- Launched two new Cardiology practice and a new call center
- Managed all PTO request for 80 team members
- Lead weekly meetings with the lead physician of each clinic
- Lead daily huddles with each clinic
- Motivated the team members by offering positive support and feedback
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Rounding in the clinics to provide clean waiting areas .
Practice Manager
INOVA
05.2001 - 08.2018
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Handle and controlled all the physicians schedules
- Co-lead opening of a new clinic, to realign two existing clinics into one location. Directed scheduling, Epic integration, and implementation
- Responsible for recruiting and firing of all team members
- Managed all PTO/CME request
- Assist and communicate with patients regarding inquires and complaints to ensure resolution and deliver excellent patient care
Education
High School Diploma -
Fauquier High School
Warrenton, VASkills
- HIPAA Compliance
- Operations Management
- Scheduling Coordination
- Patient Relations
- Performance Improvement
- Human Resources Management
- Healthcare Information Systems
- Electronic Health Records
- Employee performance
- Policy and procedure development
- Staff Management
- Schedule Management
- Workflow Management
- New Hire Training
- Staff Development
- Policy Implementation
- Practice Management
- Records Management
- Workflow Planning
- Payroll Administration
- Medical personnel recruitment
- Supplies Ordering
- Marketing
- Human Resources
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Patient Safety
- Certified in CPR/AED
- Relationship Building
- Team building
Timeline
Practice Administrator
Fredericksburg Christian Health Center
07.2023 - Current
Senior Manager
INOVA
08.2018 - 05.2023
Practice Manager
INOVA
05.2001 - 08.2018
High School Diploma -
Fauquier High School
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