BONNIE Christianson
New Virginia
Summary
Dynamic leader with a proven track record in inventory management, mentoring, coaching, and customer service. Adept at driving results through effective problem-solving and change management, consistently delivering measurable outcomes within established timelines. Expertise in fostering strong relationships across diverse business lines and all levels of management enhances collaboration and team performance. Key strengths include developing innovative ideas and process improvements, ensuring compliance with legal controls, and nurturing talent through dedicated mentoring.
Overview
2026
2026
years of professional experience
Work History
Lending Operations Manager
Wells Fargo & Company
01.2024 - 03.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Quality Assurance Senior Manager
Wells Fargo & Company
2022 - 01.2024
- Communicated quality issues with [Product or Service] promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
Quality Assurance Senior Manager
Wells Fargo & Company
10.2019 - 07.2022
- Supported audit preparation through research, analysis and presentation development.
- Generated quality control reports for returned products to identify and communicate patterns.
- Released finished products after reviewing samples for [Type].
- Collaborated with managers to write procedures for [Type] departments.
Quality Assurance Senior Manager
Wells Fargo & Company
2018 - 2019
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Performed root cause analysis to identify and resolve quality issues and defects.
Quality Assurance Senior Manager
Wells Fargo Home Mortgage
12.2016 - 2018
- Implemented new quality assurance and customer service standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Performed root cause analysis to identify and resolve quality issues and defects.
Quality Assurance Analyst 4
WELLS FARGO HOME MORTGAGE
06.2015 - 12.2016
- Lead a team of Quality Assurance Analysts in developing the Quality reviews for the Property Preservation In Conveyance Evaluation (ICE) teams as well as the FHA Conveyance teams.
- Conduct monthly meetings with the Property Preservation leadership team to provide Quality results and identify trending in the teams Quality scores
- Research and identify possible gaps in the business unit process and effectively communicate those findings to the leadership team
- Communicate coaching opportunities to the business leaders to help improve efficiencies within the business line.
Research/Remediation Analyst 3 (Team Lead)
WELLS FARGO HOME MORTGAGE
10.2009 - 06.2015
- Lead a team of Executive Resolution Specialists that research and respond to escalated phone and written executive complaints directed to Senior Officers of Wells Fargo, Attorney General Offices, State Banking Commissions, Better Business Bureaus, and complaints filed with The Office of the Comptroller of the Currency. Communicate and educate company and unit policy procedures and practices to our internal and external customers.
- Partnering with multiple servicing departments and leveraging business relationships to provide internal/external customers with a WOW experience every time
- Decreased percent of Regulatory and Statutory out of compliance requirements to comply with the National Servicing Standards
- Coaching and mentoring team members resulting in a reduced cycle time of 12.79 days to 11.35 days.
Operations Analyst 3
WELLS FARGO BANK
02.2009 - 10.2009
- Managed a portfolio for Wells Fargo Bank Home Equity to ensure and preserve our title/lien position. Managed Escalated issues for the team. Conducted performance evaluations and provided assistance in employment decisions and setting performance standards. Trained and coached a successful operations team through the development of staff as a competitive advantage.
- Managed the collection of excess funds after a foreclosure sale which resulted in a decreased loss for the bank
- Successfully preserved our lien position through research/coaching team members so that we were able to ensure that Wells Fargo Bank position is protected
Bankruptcy Supervisor
WELLS FARGO BANK
01.2008 - 02.2009
- Managed a team of non-exempt Bankruptcy Specialists responsible for processing the Chapter 13 filings, Proof of Claims and Motions for Relief filings. Partnered with internal/external legal departments on highly complex issues to ensure Wells Fargo compliance to all Bankruptcy Law and Regulatory requirements.
- Reduced open cycle time from 30+ days to less than 21 days
- Developed new performance standards, to enhance team member and customer experience
- Key developer in creating an external attorney scorecard to measure performance and expectations in response to Wells Fargo guidelines
Real Estate Bankruptcy Group Lead
WELLS FARGO FINANCIAL
01.2004 - 01.2008
- Lead teams of Bankruptcy Specialists for Chapter 7 and Chapter 13. Trained, and coached a successful operations team through the development of staff as a competitive advantage. Obtained a broad understanding of the complex bankruptcy laws to provide team member coaching and continued education.
- Leader in the successful implementation and practical application of the Bankruptcy Reform Act of October 17, 2005.
- Managed the review and balancing of all general ledger charge offs of Bankruptcy Real Estate accounts for Wells Fargo Financial and Wells Fargo Financial Bank on a monthly basis averaging $1M.
- Managed vendor relationships with external bankruptcy attorneys and negotiating cost and fees
Education
High School Diploma -
Des Moines Technical High School
Des Moines05-1982
Skills
- Skilled in various software applications including FIDELITY, SHAW, and HOGAN
Timeline
Lending Operations Manager
Wells Fargo & Company
01.2024 - 03.2025
Quality Assurance Senior Manager
Wells Fargo & Company
10.2019 - 07.2022
Quality Assurance Senior Manager
Wells Fargo Home Mortgage
12.2016 - 2018
Quality Assurance Analyst 4
WELLS FARGO HOME MORTGAGE
06.2015 - 12.2016
Research/Remediation Analyst 3 (Team Lead)
WELLS FARGO HOME MORTGAGE
10.2009 - 06.2015
Operations Analyst 3
WELLS FARGO BANK
02.2009 - 10.2009
Bankruptcy Supervisor
WELLS FARGO BANK
01.2008 - 02.2009
Real Estate Bankruptcy Group Lead
WELLS FARGO FINANCIAL
01.2004 - 01.2008
Quality Assurance Senior Manager
Wells Fargo & Company
2022 - 01.2024
Quality Assurance Senior Manager
Wells Fargo & Company
2018 - 2019
High School Diploma -
Des Moines Technical High School
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