Bonnie Cleaver
Livermore,CA
Summary
Dynamic professional with a proven track record in small business operations and customer relations, notably at Sweetly Scentual Soaps. Leveraged financial management and relationship-building skills to achieve business growth. Excelled in marketing and product promotion, enhancing brand visibility and customer engagement. Demonstrates exceptional teamwork and collaboration, driving projects to successful completion with keen attention to detail.
Overview
22
22
years of professional experience
Work History
Owner
Sweetly Scentual Soaps
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Office Coordinator
Livermore Self Storage
11.2016 - 07.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Pharmacy Call Center Representative
Kaiser Permanente
01.2005 - 02.2015
- Utilized various software applications proficiently for efficient case management and documentation purposes..
- Demonstrated empathy and professionalism while handling sensitive patient information and concerns.
- Achieved high levels of customer satisfaction with timely follow-up on pending inquiries or escalations.
- Collaborated with healthcare providers to resolve medication discrepancies, resulting in improved patient care.
- Provided exceptional support to patients navigating insurance issues, facilitating timely access to medications.
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent customerservice.
- Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.
- Supported quality assurance initiatives by adhering to company policies and procedures throughout all interactions.
- Participated in ongoing training programs to stay current on industry trends, regulations, and company updates.
Brand Ambassador
MillerCoors
10.2011 - 12.2013
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
Accounts Payable/Receivable Specialist
JCS RVS
09.2002 - 12.2005
- Improved cash flow management with timely invoicing, accurate expense reporting, and diligent follow-up on outstanding balances.
- Enhanced financial accuracy by meticulously maintaining accurate records of vendor payments and client transactions.
- Increased on-time payments by developing and implementing effective collection strategies for overdue invoices.
- Automated the accounts payable/receivable process using software tools, increasing efficiency in managing financial data.
- Facilitated smooth month-end closing procedures through timely preparation of account reconciliations and adjustments.
- Reduced errors in accounts receivable by consistently reconciling customer accounts and promptly addressing discrepancies.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma -
Livermore High School
Livermore, CA06.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Marketing
- Financial Management
- Business Development
- Business launch
- Business Administration
- Product branding
- Budget Development
- Partnership Development
- Design coordination
- Social media control
- Attention to Detail
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Quality Assurance
- Desktops, Laptops, and Mobile Devices
- Sound Judgment
- Product Promotion
Timeline
Owner
Sweetly Scentual Soaps
01.2022 - Current
Office Coordinator
Livermore Self Storage
11.2016 - 07.2018
Brand Ambassador
MillerCoors
10.2011 - 12.2013
Pharmacy Call Center Representative
Kaiser Permanente
01.2005 - 02.2015
Accounts Payable/Receivable Specialist
JCS RVS
09.2002 - 12.2005
High School Diploma -
Livermore High School
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