Bonnie Connell
Billerica,MA
Overview
10
10
years of professional experience
Work History
Unit Coordinator
Beth Israel Lahey Health
Burlington, MA
11.2021 - Current
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Facilitated communication between healthcare providers throughout the organization.
- Interacted with vendors to purchase supplies and equipment needed by the unit.
- Participated in multidisciplinary team conferences to discuss treatment plans for patients.
- Provided support and guidance to nursing staff on patient care issues.
- Maintained accurate records and documentation for all patients in the unit.
- Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
- Handled inbound and outbound phone communications.
- Handled administrative tasks efficiently.
- Ensured empathetic support for families during visits.
Customer Service/ Security
America's Auto Auction
Billerica, MA
02.2020 - 10.2021
- Ensured positive first impressions for all visiting dealers.
- Monitored security operations from guard shack.
- Streamlined dealer efforts in locating specific vehicle inventory.
- Ensured unparalleled service for all guests.
- Organized records systematically.
- Managed customer disputes while maintaining a tranquil and cordial demeanor.
- Performed meticulous data entry tasks consistently.
Emergency Department Patient Access Specialist
Lahey Hospital & Medical Center
Burlington, MA
06.2019 - 03.2020
- Facilitated timely patient check-in for seamless arrival.
- Processed patient registrations within EPIC software platform.
- Checked insurances to confirm benefit eligibility.
- Managed transaction collections.
- Organized and maintained records to ensure accuracy.
- Consistently exhibited tranquility in tense environments.
- Managed high-volume phone interactions with professionalism.
- Facilitated efficient operations for nurses and physicians through administrative assistance.
- Exhibiting superior ability in both written and spoken communication.
- Adapted to various work dynamics and contributed positively.
- Ensured correctness of patient data by consistently updating personal and financial details.
Homemaker
ABC Home Healthcare Professionals
Wakefield, MA
11.2018 - 05.2019
- Carried out housekeeping responsibilities focusing on routine chores to uphold orderliness.
- Designed and executed food preparation processes.
- Conducted efficient sourcing of household essentials.
- Provided emotional and social support tailored to individual needs.
Customer Service Representative
LB Auto Transport
Somerville, MA
12.2017 - 06.2018
- Managed logistics for moving vehicles between dealerships, auctions, and ports.
- Maintained accurate financial records for transactions.
- Enhanced client relationships through consistent and reliable support.
- Assessed paths for vehicle transport.
Customer Service/ Security
Lynnway Auto Auction
Billerica, MA
08.2017 - 12.2017
- Facilitated welcoming interactions with dealers.
- Monitored entry points and verified credentials of personnel.
- Support dealers in finding vehicles.
- Facilitating positive interactions with all clientele.
- Oversaw lot activities to maintain organization and efficiency.
- Managed accurate and timely filing of critical records.
- Resolved conflict situations while preserving positive interaction.
- Entered data with high accuracy.
Call Center Concierge
Aspire Lifestyles
Chelmsford, MA
09.2015 - 04.2016
- Offered premium concierge services including dining reservations, recommendations, and flower arrangements.
- Provided personalized recommendations to increase brand commitment.
- Offered relevant knowledge about available services to members.
- Leverage diverse resources such as search engines, websites, and internal tools to research customer requests.
- Ensured adherence to performance benchmarks focused on effectiveness, efficiency, and quality.
- Performed efficiently within rapid and systematic call center atmosphere.
- Exhibited exceptional skills in communicating effectively through writing and speech.
Private Nannying
Care.Com Inc.
Burlington, MA
03.2015 - 05.2015
- Executed light meal preparation tasks promptly.
- Fostered nurturing and supportive environment for child's growth in employer's home.
- Coordinated and participated in a variety of leisure activities including games, crafts, and exercise.
Seasonal Sales Associate
The Paper Store
Billerica, MA
11.2014 - 01.2015
- Organized and maintained inventory on shelves.
- Managed transactions using cash register effectively.
- Provided courteous and friendly customer interactions.
- Managed telephone inquiries with professionalism.
Education
High School Diploma -
Billerica Memorial High School
Billerica, Massachusetts06.2015
Associate of Science -
Middlesex Community College - Bedford
Bedford, MASkills
- Clear and Concise Communication Skills
- Active Listening Proficiency
- Effective Task Management
- Conflict Resolution
- Proficient in Multitasking
- Composed in High-Stress Situations
- Effective Team Collaboration
- Proficient in Computer Applications
References
- Michelle McCarthy- Resident Physician at BILH, Cell- 248-881-9026
- Jessica Batchelder- Cardiothoracic Physician Assistant at BILH, Cell- 617-937-9753
- Stephanie Pesce- Middlesex Community College, Cell- 617-834-6267
- Mark Fuller- Aspire Lifestyles, Office- 617-622-6536, Cell- 603-809-0129
- Jonathan Raymond- Aspire Lifestyles, Office- 617-622-6724, Cell- 978-987-9674
- Michele Moody- Billerica Memorial High School, Cell- 978-807-3092
Timeline
Unit Coordinator
Beth Israel Lahey Health
11.2021 - Current
Customer Service/ Security
America's Auto Auction
02.2020 - 10.2021
Emergency Department Patient Access Specialist
Lahey Hospital & Medical Center
06.2019 - 03.2020
Homemaker
ABC Home Healthcare Professionals
11.2018 - 05.2019
Customer Service Representative
LB Auto Transport
12.2017 - 06.2018
Customer Service/ Security
Lynnway Auto Auction
08.2017 - 12.2017
Call Center Concierge
Aspire Lifestyles
09.2015 - 04.2016
Private Nannying
Care.Com Inc.
03.2015 - 05.2015
Seasonal Sales Associate
The Paper Store
11.2014 - 01.2015
High School Diploma -
Billerica Memorial High School
Associate of Science -
Middlesex Community College - Bedford
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