Bonnie Damigella
Lakeville ,MA
Summary
Versatile Regional Administrator with background in overseeing operations, managing staff, and implementing effective strategies. Strengths include problem-solving skills, strategic planning ability, and proficiency in communication. Demonstrated success in improving operational efficiency and fostering team coordination. With proven leadership abilities, bring history of positive impact on organizational goals and objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Administrator
CPS Healthcare
Quincy, MA
06.2023 - Current
- Collaborated with staff and stakeholders to execute strategies, bolstering patient care.
- Directed quality assurance activities including audits, reviews, investigations.
- Monitored and evaluated the performance of CPS staff employees.
- Recommended changes in operations or staffing levels based on analysis of available resources.
- Developed and implemented regional policies and procedures to ensure compliance with ACA, DOC, NCCHC, and DPH standards.
- Maintained and utilized communication strategies to notify stakeholders of positive changes.
- Conducted regular meetings with staff to discuss operational issues, performance goals, and strategies for improvement.
- Cultivated relationships with stakeholders to promote collaboration across the region.
- Recruited, hired, and trained nursing and supplemental administrative staff.
- Collaborated closely with other Regional Administrators to share best practices.
- Ensured that all staff members are adhering to safety protocols at all times.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Health Services Administrator
CPS Healthcare
Boston, MA
01.2020 - 06.2023
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Served as a liaison between the organization's leadership team and medical staff members.
- Reviewed complaints from patients or family members regarding service delivery issues.
- Monitored performance metrics such as wait times, customer satisfaction ratings and staffing levels.
- Implemented best practices for safety protocols in order to reduce risks associated with patient care.
- Analyzed data from surveys or reports to identify areas where improvements could be made.
- Directed, supervised, and evaluated medical, clerical, & mental health personnel.
- Recruited, hired and trained new medical and facility staff.
- Coordinated with other healthcare departments to ensure continuity of care for patients.
- Trained new employees on office processes, systems and software applications.
- Managed work schedule and assigned tasks to individual staff.
- Ensured compliance with laws, regulations and standards related to healthcare administration.
- Created and maintained facility documents and records with sensitive data.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Assisted in developing long-term objectives that support the overall mission of the health services department.
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
- Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
- Developed strategies for improving operational efficiency within the health services department.
- Collaborated with stakeholders from other departments or external organizations on initiatives related to patient care.
- Supervised a team of medical professionals to ensure quality patient care.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
RN Manager
UHS -Pembroke Hospital
Pembroke , MASS
01.2020 - 01.2022
- Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Audited and completed charts, evaluations and medical forms.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Developed and implemented policies to ensure the safety and well-being of patients, their families, and staff members.
- Conducted performance evaluations for nursing staff on a regular basis.
- Recruited, hired and trained new medical and facility staff.
- Liaised between patients and families by providing health information and addressing questions and concerns.
- Investigated incidents involving patients or staff members, documenting findings as necessary.
- Coordinated staffing schedules to meet patient needs while adhering to budgetary constraints.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Facilitated interdisciplinary meetings between physicians, nurses, social workers, therapists, dietitians, and pharmacists to discuss treatment plans for individual patients.
- Served as an active member on committees focused on improving quality initiatives at the facility level.
- Attended conferences related to healthcare management topics such as budgeting or human resources administration.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in hospital department and nursing home.
- Assisted with onboarding of new nurses by providing orientation materials and training sessions.
- Maintained current knowledge of healthcare regulations and best practices in order to promote compliance within the organization.
- Actively listened to concerns from both patients and staff members regarding issues related to patient care.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
Health Services Administrator
Wellpath, Inc
Framingham, Mass
07.2019 - 01.2020
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Served as a liaison between the organization's leadership team and medical staff members.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Implemented best practices for safety protocols in order to reduce risks associated with patient care.
- Analyzed data from surveys or reports to identify areas where improvements could be made.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
- Coordinated with other healthcare departments to ensure continuity of care for patients.
- Trained new employees on office processes, systems and software applications.
- Monitored employee and provider credentials and immunization statuses.
- Managed work schedule and assigned tasks to individual staff.
- Created reports on patient visits, utilization trends and outcomes to inform management decisions.
- Ensured compliance with laws, regulations and standards related to healthcare administration.
- Maintained current knowledge of healthcare industry trends through research activities or professional organizations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Monitored contracts related to healthcare system's strategic mission.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Assisted in developing long-term objectives that support the overall mission of the health services department.
- Conducted regular meetings with staff to discuss patient needs, safety protocols and goals.
- Recruited, interviewed and hired qualified personnel in accordance with organizational policies.
- Developed strategies for improving operational efficiency within the health services department.
- Collaborated with stakeholders from other departments or external organizations on initiatives related to patient care.
Health Services Administrator
Massachusetts Partnership Correctional Healthcare
Framingham, Mass
06.2016 - 06.2019
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Served as a liaison between the organization's leadership team and medical staff members.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Implemented best practices for safety protocols in order to reduce risks associated with patient care.
- Analyzed data from surveys or reports to identify areas where improvements could be made.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Worked closely with professionals on activity coordination to enable planning processes to meet projected outcomes.
- Recruited, hired and trained new medical and facility staff.
- Coordinated with other healthcare departments to ensure continuity of care for patients.
- Managed work schedule and assigned tasks to individual staff.
- Monitored employee and provider credentials and immunization statuses.
- Trained new employees on office processes, systems and software applications.
Director of Nursing
Massachusetts Partnership Correctional Healthcare
Bridgewater, MAss
06.2013 - 06.2016
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Created reports summarizing patient outcomes based on data collected from various sources.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Facilitated communication between departments within the hospital setting to improve efficiency.
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Education
Associate of Science - Registered Nurse
Quincy College
Quincy, MA01-2007
Skills
- Meeting facilitation
- Mission statements
- Human resources
- Budget administration
- Staff evaluation
- Group facilitation and presentations
- Emergency preparedness
- Policies and procedures implementation
- Staff development
- Facilities management
- Collaborative leadership
- Public relations
- Budget management
- Staffing oversight
- Compliance management
- Standard operating procedures
- Supervisory role background
Affiliations
- member of the Trustees (nature trail association of MA)
Accomplishments
- Lateral Violence in the Workplace - developed training for staff regarding zero tolerance for workplace bullying - MHM, Services Inc - honored and utilized nationwide training for company
Certification
- RN License -
- CPR
Timeline
Regional Administrator
CPS Healthcare
06.2023 - Current
Health Services Administrator
CPS Healthcare
01.2020 - 06.2023
RN Manager
UHS -Pembroke Hospital
01.2020 - 01.2022
Health Services Administrator
Wellpath, Inc
07.2019 - 01.2020
Health Services Administrator
Massachusetts Partnership Correctional Healthcare
06.2016 - 06.2019
Director of Nursing
Massachusetts Partnership Correctional Healthcare
06.2013 - 06.2016
Associate of Science - Registered Nurse
Quincy College
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