Bonnie Daulton Ward
Goodyear,Arizona
Summary
Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ortho Arizona
Phoenix, AZ
12.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant
Sutter Health
Santa Cruz
01.2022 - 10.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Store Manager
STARBUCKS COFFEE COMPANY
Martinez
05.2002 - 08.2007
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
Associate of Science - Medical Assisting
Cabrillo College
Aptos, CA06-2012
Skills
- Team Development
- Talent Recruitment
- Budget Administration
- Shift Scheduling
- Revenue Generation
- Partnership Building
- Payroll Management
- Employee Training
- Customer Service Management
Certification
- National Medical Assistant AAMA
- CPR and BLS certified
Timeline
Medical Assistant
Ortho Arizona
12.2023 - Current
Medical Assistant
Sutter Health
01.2022 - 10.2022
Store Manager
STARBUCKS COFFEE COMPANY
05.2002 - 08.2007
Associate of Science - Medical Assisting
Cabrillo College
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