Bonnie Duffey
McConnellsburg,PA
Summary
Experienced with medical billing systems and healthcare regulations to ensure accurate and timely billing. Utilizes leadership skills to manage teams effectively and improve workflow processes. Knowledge of revenue cycle management and problem-solving to enhance operational efficiency.
Overview
2021
2021
years of professional experience
Work History
Physician Office Specialist
Fulton County Medical Center
2014 - 08.2020
- The Fulton County Medical Center purchased Dr.William Milroth's family practice. I coordinated and oversaw the transition. I also advised and helped the Medical Center's billing department during my time there.
- I was then asked to help facilitate the transition when the Medical Center bought Southern Huntington Medical Center.
Office Manager
Dr. Sharon Martin
03.2000 - 11.2014
- Streamlined patient scheduling process to enhance appointment efficiency.
- Managed billing and coding procedures to ensure accurate claims submissions.
- Supervised administrative staff, promoting a collaborative work environment.
- Coordinated with healthcare providers to optimize patient care delivery.
- Analyzed operational workflows, identifying areas for process improvements.
- Ensured compliance with healthcare regulations and standards across operations.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
Medical Billing Manager
Elizabeth Gotwals LCSW
2000 - 2001
- Oversaw billing operations, ensuring accuracy and compliance with healthcare regulations.
- Implemented process improvements to streamline claims submission and reduce denial
- Implemented process improvements that reduced claim denials and expedited revenue cycle management.
Business Analyst
Mountain View OB -Gyn
08.1992 - 12.1999
Assistant Business Manager
Central Fulton School District
08.1983 - 09.1992
Head Bookkeeper
First National Bank of McConnellsburg
09.1975 - 07.1983
Education
Available On Request
Skills
- Front office operations
- Medical reception
- HIPAA compliance
- Detail-oriented
- Claims processing proficiency
- Effective communication
- Patient confidentiality practices
Timeline
Office Manager
Dr. Sharon Martin
03.2000 - 11.2014
Business Analyst
Mountain View OB -Gyn
08.1992 - 12.1999
Assistant Business Manager
Central Fulton School District
08.1983 - 09.1992
Head Bookkeeper
First National Bank of McConnellsburg
09.1975 - 07.1983
Physician Office Specialist
Fulton County Medical Center
2014 - 08.2020
Medical Billing Manager
Elizabeth Gotwals LCSW
2000 - 2001
Available On Request