Bonnie Duval
Argyle,NY
Summary
Proven leader in enhancing resident satisfaction and youth development, with a track record at AIM Services Inc. Masterful in problem-solving and fostering teamwork, I significantly improved communication and safety protocols. My adaptable approach and dedication to customer service have consistently elevated program quality and efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Employment Support Professional
AIM Services Inc
11.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Residential Manager
AIM Services Inc
10.2010 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
Senior Youth Care Worker/Supervisor
Washington County Department Of Social Services
01.1998 - 03.2008
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
Respite Care Provider
Center For Children And Families
04.1995 - 12.2005
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
Education
Associate of Science - Humanities
Suny Adirondack
Queensbury, NY01.2020
GED -
Fort Edward High School
06.1982
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Certification
Supervisor Certificate
Leadership Certificate
First Aid/CPR/AED
Former TCI Trainer
Timeline
Employment Support Professional
AIM Services Inc
11.2021 - Current
Residential Manager
AIM Services Inc
10.2010 - Current
Senior Youth Care Worker/Supervisor
Washington County Department Of Social Services
01.1998 - 03.2008
Respite Care Provider
Center For Children And Families
04.1995 - 12.2005
Associate of Science - Humanities
Suny Adirondack
GED -
Fort Edward High School
Supervisor Certificate
Leadership Certificate
First Aid/CPR/AED
Former TCI Trainer
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