Bonnie Duval
Argyle,NY
Summary
Proven leader in enhancing resident satisfaction and youth development, with a track record at AIM Services Inc. Masterful in problem-solving and fostering teamwork, I significantly improved communication and safety protocols. My adaptable approach and dedication to customer service have consistently elevated program quality and efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Employment Support Professional
AIM Services Inc
11.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Residential Manager
AIM Services Inc
10.2010 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
Senior Youth Care Worker/Supervisor
Washington County Department Of Social Services
01.1998 - 03.2008
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
Respite Care Provider
Center For Children And Families
04.1995 - 12.2005
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
- Received consistent positive feedback from families on the quality of care provided, contributing to a high level of client satisfaction.
Education
Associate of Science - Humanities
Suny Adirondack
Queensbury, NY01.2020
GED -
Fort Edward High School
06.1982
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Certification
Supervisor Certificate
Leadership Certificate
First Aid/CPR/AED
Former TCI Trainer
Timeline
Employment Support Professional
AIM Services Inc
11.2021 - Current
Residential Manager
AIM Services Inc
10.2010 - Current
Senior Youth Care Worker/Supervisor
Washington County Department Of Social Services
01.1998 - 03.2008
Respite Care Provider
Center For Children And Families
04.1995 - 12.2005
Associate of Science - Humanities
Suny Adirondack
GED -
Fort Edward High School
Similar Profiles
Chelsea FerrieroChelsea Ferriero
Self-Direction Lead Start-Up Coordinator at AIM SERVICES INCSelf-Direction Lead Start-Up Coordinator at AIM SERVICES INC
Patricia ManciniPatricia Mancini
Self Direction Community Habilitation Worker at Aim Services IncSelf Direction Community Habilitation Worker at Aim Services Inc
DAINTZ D. MEDARDDAINTZ D. MEDARD
Residential Manager at AIM ServicesResidential Manager at AIM Services
Mara DonahueMara Donahue
Probation Officer at Washington County Probation DepartmentProbation Officer at Washington County Probation Department
Bruce AgardBruce Agard
Professional Land Surveyor at Self-employedProfessional Land Surveyor at Self-employed