Bonnie Ferrier

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

• 6/79 to 1/1980 Receptionist, Mr. Wolford-Berrien Springs, Mi., answered phones, sold all kinds of insurance, and ran the office for him.
• 1/1980 to 12/1983 Teller, Peoples Savings-Saint Joseph, Mi., Worked in the Niles, Mi office.
• payroll 4/83 to 8/1987 Ward clerk/Accounts Receivable, Assistant Payroll Clerk, Lee Memorial Hospital Dowagiac, Mi., I started as a Ward Clerk working all different shifts and departments ordering lab test, answering phones, and updating charts also assisted the nurses when needed. After a couple of years I moved to the Accounting Department were my job was Accounts Receivable and Assistant Payroll Clerk. I proceeded all incoming payments to the hospital and assisted the head payroll clerk with processing the hospital employees payroll.
• 8/1987 to 7/2000 Head Teller, Dowagiac Area Federal Credit Union, Dowagiac, Mi., I worked for DAFCU for 13 year's in that time I was the Head Teller and also the Receptionist. I handled all vault transactions, balanced the Central Corporate Credit Union Statement, filed all small claims forms, typed mortgage forms, did the return checks, assisted the member.
• 02/2001 to 01/23/2017 Vault Teller/Mentor, BTCU/Honor Credit Union- Dowagiac to Saint Joseph, Mi., I balanced the Coin Machine, ATM'S, TCD'S, and the Debit Card machine. Ordered cash for the branches. Coached / Mentored the December 2016 was Mentor of the month. Performed all other tasks as needed as a teller.
• 01/23/2017 to 09/11/2017 Member Specialist, Honor Credit Union, Saint Joseph, Mi., I open new accounts, do maintenance on accounts, assist members with loans, process loans, provide Notary Services, help on the teller line when needed. Will have my MNLS number soon and will be able to do Home Equities.
• 09/11/2017 to 08/2019 Member Specialist, Honor Credit Union, Berrien Springs, Mi., I open new account, do account maintenance, assist members with loans, process loans, provide Notary service, both take and close Home Equities. I help on the teller line when needed. I help with the monthly schedule and the ordering of the branch supplies.
• 8/2019 to 8/2021 Team Lead, Honor Credit Union, Berrien Springs, Mi., I assist with the running of the Member Center when the Manager is out and with the team. I order the cash for the Member Center, as well as all supplies, can balance all the machines in the Member Center. I do both take, and process Home Equities for member, provide Notary Service. I have covered at several different Member Centers when needed. I am always willing to help my fellow team member and the members.
• 08/24/2021 to 04/2022 Talent Development Specialist, Honor Credit Union, Berrien Springs, MI., I trained the new hires for Honor Credit Union.
• 04/2022 to Current, Team Lead, Berrien Springs Member Center, Berrien Springs, Mi., I assist the Member Center Manager with daily activities from running huddles to doing observations on the team, I then preform the coaching after with the manager. I have learned how dealt with difficult member over the years and have put the 5A's training and my Integrity training to use in dealing with the members as well as the team. I see that the Quarterly Audits are completed, order the Member Center supplies. I have my MNSL number and my Notary. I help cover the Vault and Teller line when needed, can service all the machines in the building.