Bonnie Fielding

• Managed the smooth processing of FMLA, Short/Long Term documents, and medical records.
• Handled incoming calls professionally while directing callers to appropriate personnel or creating telephone encounters based on their needs or concerns.
• Maintained accurate records of all office transactions, ensuring financial transparency and accountability.
• Managed daily office schedules, coordinating appointments.
• Contributed to a positive work environment through excellent interpersonal skills, fostering strong relationships among patients and colleagues.
• Provided comprehensive administrative support during periods of high workload or employee absences, stepping in to manage tasks efficiently and maintain the smooth running of office operations.
• Improved patients' satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for HIM (health information management).
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

• Performed quality checks to ensure that the product was following customer specifications.
• Entered results data into SAP.
• Performed safety checks and reported any deviations.
• Swapped parts to check for bacteria after the department washes.
• Prepare controls to test against the product being made.
• Putting products into cartons, labeling, and putting them on pallets.

• Receiving calls from Medicare members, providing them with classified information about their policies, benefits, claims and payments
• Reviewed medical and prescription drug coverage.
• Assisted with limited claim and enrollment information.
• Taught them how to use their online insurance portal.
• Logging crucial member information into the Humana database program.
• Trusted with classified member information while following HIPAA guidelines.

• Making sales calls for a world-known shipping client to their existing customers.
• Verifying their current products, and promoting new ones.
• Using the On Contact and CIC interactive program.
• Logging all the information into the customer database.
• Trusted with customers classified information.

• Provided educational and behavioral support for special education students.
• Created lesson plans when needed to best suit each student's academic needs.
• When substituting for the lesson plans provided by the primary teacher.
• Provide academic support as directed by associate teachers.
• Provided academic support in the after-school program.
• Operated all office equipment as needed for the position, such as the phone, computer, copy machine, printer, overhead screen, laminator, etc.

Oversee the education, safety, and nutrition of the children put in my care, while managing the day-to-day operations of a home-based business.

• Scheduling
• attendance
• bookkeeping
• Meal planning.
• Ordering of supplies.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Maintained accurate records of all office transactions, ensuring financial transparency and accountability.
• Provided comprehensive administrative support during periods of high workload or employee absences, stepping in to manage tasks efficiently and maintain the smooth running of office operations.
• Contributed to a positive work environment through excellent interpersonal skills, fostering strong relationships among colleagues.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained inventory of office supplies and placed orders.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.