Bonnie Friedley
Bradenton,FL
Summary
Accomplished leader with a proven track record at Walmart, enhancing team performance and sales revenue through effective strategies and staff development. Expert in sales planning and teamwork, I've significantly improved customer satisfaction and operational efficiency. Skilled in both staff development (a hard skill) and fostering collaboration (a soft skill), my approach has consistently delivered results.
Overview
17
17
years of professional experience
Work History
Team Lead, Sales Associate
Walmart
Bradenton, FL
04.2014 - 08.2024
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Dietary Manager
Independence Manor Care Center
Independence, MO
10.2012 - 04.2014
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
Department Manager
Walmart
Oak Grove, MO
06.2007 - 10.2012
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Van Horn High School
Independence, MOSkills
- Staff Development
- Stockroom Management
- Sales Planning
- Upselling strategies
- Teamwork and Collaboration
Timeline
Team Lead, Sales Associate
Walmart
04.2014 - 08.2024
Dietary Manager
Independence Manor Care Center
10.2012 - 04.2014
Department Manager
Walmart
06.2007 - 10.2012
Van Horn High School