Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Bonnie Friend

Assistant General Manager
Dundee,FL

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

20
20
years of professional experience

Work History

Assistant General Manager

Piot Travel Center
05.2019 - Current
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Mentored and motivated team members to achieve challenging business goals.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Assistant Restaurant Manager

Pilot Travel Centers
05.2022 - 05.2024
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Operations Manager

JOANN Fabrics and Crafts
04.2014 - 01.2016
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Director of Hospitality

Consulate Health Care
04.2005 - 10.2013
  • Approved annual sales targets, plans, excursion dates and menus.
  • Served as liaison between executive management and events department.
  • Reviewed work completed by events coordinator, delivered feedback and verified timely completion of tasks.
  • Maximized quality assurance by completing frequent line checks.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Dawson Bryant High
Coal Grove, OH
05-1991

Associate of Applied Science - Business Administration

University of Phoenix
Tampa, FL

Skills

  • Training and development skill
  • Team leadership strength
  • Training and development background
  • Financial reporting
  • Employee scheduling
  • Team leadership expertise
  • Food safety and sanitation
  • Business operations
  • Budget control
  • Operations management
  • Process improvements
  • Promotions implementation
  • Workflow coordination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Restaurant Manager

Pilot Travel Centers
05.2022 - 05.2024

Assistant General Manager

Piot Travel Center
05.2019 - Current

Operations Manager

JOANN Fabrics and Crafts
04.2014 - 01.2016

Director of Hospitality

Consulate Health Care
04.2005 - 10.2013

Associate of Applied Science - Business Administration

University of Phoenix

High School Diploma -

Dawson Bryant High

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