Bonnie Fulk
Myerstown,PA
Summary
With a proven track record at Juniper Village of Lebanon, I excel in health promotion and leadership, significantly enhancing operational efficiency and staff competency. My adeptness in conflict resolution and analytical skills has fostered a culture of continuous improvement and high customer satisfaction, positioning me as a key asset in any healthcare management role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Wellness
Juniper Village of Lebanon
Lebanon, PA
08.2022 - Current
- Facilitated communication between departments within the personal care home setting to improve efficiency.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Implemented changes needed to correct deficiencies found during government inspections.
- Maintained records management system to process personnel information and produce reports.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Coordinated medical and health services in compliance with government regulations and policies.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Monitored development, implementation and updates of individualized care plans.
- Recruited, hired and trained new medical and facility staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Communicated with patients with compassion while keeping medical information private.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Filled in as administrator when needed
- Trained employess to become Med Techs
- Trained employees on dementia
Assistant Director of Wellness
Legend of Lititz
Lititz , PA
01.2021 - 08.2022
- Conducted performance evaluations and recommended areas for improvement.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in networking events to promote organizational interests.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed and maintained relationships with external partners and vendors.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Ensured compliance with safety regulations among all personnel.
- Established standards of excellence for customer service delivery throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided guidance to departmental staff in resolving customer complaints.
- Developed and managed a team of more than 10 employees to ensure efficient operations of the organization.
Admissions Coordinator
Stoneridge Senior Living
Myerstown , PA
08.2019 - 01.2021
- Boosted registrations by improving promotional, outreach, and parent engagement strategies.
- Resolved any issues related to the admission process in a timely manner.
- Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience.
- Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
- Coordinated with academic departments to ensure alignment of admissions criteria with program requirements.
- Maintained confidential records in accordance with company policies and procedures.
- Responded to customer inquiries via telephone or email in a timely manner.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained calendars of upcoming events, meetings and deadlines.
- Resolved customer complaints or answered customers' questions.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Intake Nurse/Liason
Berks Visiting Nurse Association
Wyomissing, PA
05.2012 - 08.2019
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Completed follow-up phone calls to provide referrals and data according to patient's needs.
- Maintained current competency in nursing specialty by attending educational workshops and conferences.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Assessed patient health status and medical history to formulate a plan of care.
- Supported patients' families and caregivers with education, information and emotional reassurance.
- Documented all patient interactions in detail within the electronic health record system.
- Ensured accuracy of billing codes associated with services provided.
- Monitored patient's vital signs and initiated corrective action for adverse symptomatology.
- Utilized Electronic Health Records systems to enter patient information into the database.
- Recorded care information accurately and completely in electronic data system.
- Maintained up-to-date knowledge of applicable laws and regulations related to healthcare delivery including HIPAA compliance standards.
- Coordinated discharge planning activities between hospital staff and outside agencies when necessary.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Collaborated with physicians and other healthcare professionals to develop individualized plans of care for each patient.
- Participated in continuing education programs to stay current on new developments in nursing practices.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Coordinated services with physicians for comprehensive patient care.
- Discussed discharge planning and post-operation requirements with family and patients.
- Reviewed insurance coverage requirements prior to scheduling appointments.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Provided emotional support to patients and their families during difficult times.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Healthcare Management
Excelsior College
Albany, NY05-2019
LPN - LPN
Lebanon Career And Tech Center
Lebanon, PA06-2011
Skills
- Health promotion
- Safety monitoring
- Analytical skills
- Group training management
- Wellness program development
- First aid certification
- Attention to detail
- CPR certification
- Group instruction
- Goal setting
- Staff supervision
- Conflict resolution
- Multitasking
- Task prioritization
- Adaptability and flexibility
- Health risk assessment
- Client relationship management
- Class management
- Multitasking capacity
- Health education
- Public speaking
- Teamwork and collaboration
- Excellent communication
- Continuous improvement
- Leadership training
- Effective communication
- Problem-solving abilities
- Adaptability
- Cultural sensitivity
- Reliability
- Written communication
- Team building
- Team collaboration
- Time management
Certification
- Certified Dementia Practitioner and dementia trainer
- Train the trainer
- CPR certified
- Personal Care
Timeline
Director of Wellness
Juniper Village of Lebanon
08.2022 - Current
Assistant Director of Wellness
Legend of Lititz
01.2021 - 08.2022
Admissions Coordinator
Stoneridge Senior Living
08.2019 - 01.2021
Intake Nurse/Liason
Berks Visiting Nurse Association
05.2012 - 08.2019
- Certified Dementia Practitioner and dementia trainer
- Train the trainer
- CPR certified
- Personal Care
Bachelor of Science - Healthcare Management
Excelsior College
LPN - LPN
Lebanon Career And Tech Center
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