Bonnie Guess
Estill Springs,TN
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
21
21
years of professional experience
Work History
Receptionist
Family Practice Center P.C
Tullahoma, TN
07.2024 - 09.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Clinical Financial Specialist
Shands Surgical Group
Lake City, FL
06.2012 - 02.2020
- Greeted patients
- Scheduled patients and collected any copays or balances due
- Answer multiphone lines
- getting authorizations approved for procedures
- Scheduled surgeries
- Making sure all information for the patient was correct every visit
- Double checking all hospital procedures were billed out the insurance
- Taking care of referrals
Administrative Assistant
JRT Medical GRoup
Tullahoma, TN
02.2009 - 04.2011
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Posting insurance and patient payments
Administrative Billing Clerk
Tullahoma HMA
Tullahoma, TN
02.2004 - 05.2010
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Assisted with other administrative tasks as assigned.
- Compiling medical records
- Compiling records for internal audits
- Posting insurance and patient payments
- Corrected billing errors
- Answered multiphone to help the patients understand their bills
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN06-1997
Skills
- Bookkeeping
- Data Entry
- Travel Coordination
- File Management
- Administrative Support
- Project Coordination
Affiliations
- I love having a career and taking care of my family
Timeline
Receptionist
Family Practice Center P.C
07.2024 - 09.2024
Clinical Financial Specialist
Shands Surgical Group
06.2012 - 02.2020
Administrative Assistant
JRT Medical GRoup
02.2009 - 04.2011
Administrative Billing Clerk
Tullahoma HMA
02.2004 - 05.2010
High School Diploma -
Tullahoma High School
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