Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bonnie Harness

Customer Service Associate
Omaha,AR

Summary

Highly experienced in sales and customer service, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Very good at listening and understanding what the customer's need and wants are.

Overview

10
10
years of professional experience

Work History

Sales Associate

Quilts & Quilts Fabric Shop
Branson, MO
02.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Prepared large cash deposits with zero discrepancies.

Stay at Home Grandma

Myself
Omaha, AR
06.2018 - 02.2021

The reason for this break in work I had to stay home to take care of my very sick grandson.

Sales Associate

Menards
Branson, MO
08.2016 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Office Manager /Labor Worker

Boyd Construction Company
Williston, ND
02.2012 - 07.2016
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Collected measurements and marked locations as part of project preparations.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
  • Directed traffic away from hazardous locations to protect team members and general public.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Offered exceptional customer service to all guests.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Scheduling and Payroll

Education

GED -

Omaha High School
Omaha, AR
12.2019

Skills

  • POS System Operations
  • Retail Loss Prevention
  • Cash Handling
  • Customer Needs Assessment
  • Store Opening and Closing
  • Sales Generation
  • Verbal and Written Communication
  • Sales Goal Attainment

Accomplishments

  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Awarded “Employee of the Month” in 2018
  • Supervised team of 32 staff members.

Timeline

Sales Associate

Quilts & Quilts Fabric Shop
02.2021 - Current

Stay at Home Grandma

Myself
06.2018 - 02.2021

Sales Associate

Menards
08.2016 - 06.2018

Office Manager /Labor Worker

Boyd Construction Company
02.2012 - 07.2016

GED -

Omaha High School
Bonnie HarnessCustomer Service Associate