BONNIE HINOJOS
CASE MANAGER/SUDCCII
Antelope,Ca
Overview
17
17
years of professional experience
Work History
Program Administrator Counselor
Terra Nova Counseling Center
06.2016 - Current
- Intakes, assessments, reinstatements, Answers telephone calls and returns all telephone messages the same business day calls are received
- Provide case management support services which includes the scheduling of make-up sessions, enrollment into re-entry sessions, returns to court/probation, and terminations/deletions
- Administer sobriety testing as warranted
- Maintain required documentation of client activities and services in ADM data base system; Monitor and record client attendance; Provides clients with accurate information regarding their account balances, payments due, and financial statuses
- Assist the Site Manager in implementing operational procedures and protocols and preparing reports including client status, fiscal, demographic, regulatory compliance, corrective action plans, and other such reports as required or needed.
Case Manager
WestCare California
North Highlands, CA
2023.02 - 2023.05
- Evaluated treatment plans against individual goals and healthcare standards.
- Assessed community needs and identified resources for social and community service programs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Office Manager/ Counselor/Site Supervisor
Mexican American, Program, DUI
08.2007 - 06.2016
- Supervises, trains, and monitors clerical staff
- Assist the Program Director in implementing operational procedures and protocols and preparing reports including client status, fiscal, demographic, regulatory compliance, corrective action plans, and other such reports as required or needed
- Ensured administrative compliance with all controlling City, County, State, and Federal regulations
- Maintain professional relationships with staff, community partners and referral sources
- Attended internal/external meetings and act as a liaison to other industry groups and agencies as required/needed
- Conducts individual counseling sessions, intakes, reinstatements, and returns from a leave of absence
- Provide case management services including the scheduling of make-up sessions, enrollment into re-entry sessions, returns to court/probation, and terminations/deletions
- Provides counseling support and assists clients with alcohol-related problems as well as personal or family problems including providing referrals as needed
- Administer sobriety testing as warranted
- Answers telephone calls and returns all telephone messages the same business day calls are received
- Maintain required documentation of client activities and services, Monitors and record client attendance, participation and progress
- Accurately maintains the space availability scheduling book (“red lists”)
- Provides clients with accurate information regarding their account balances, payments due, and financial statuses.
Office Clerk II
Mexican American Addiction Program, MAAP
04.2007 - 08.2007
- Greets and directs clients and the public to education or group rooms, or to the appropriate staff person and/or program
- Answers all telephone calls, transfer calls to the appropriate party, Processes client payments with 100% accuracy
- Process DMV documentation and verifications within the mandated time frame
- Enters data into the ADM database including client attendance with 100% accuracy and error free
- Serves as a back-up and/or provides coverage for administrative/clerical staff at other sites or programs as needed.
Education
GED -
American River College
Certificate in Chemical Dependency /Human Services Sacramento, CA -
American River College
CADTP - undefined
SUDCCII
Timeline
Case Manager
WestCare California
2023.02 - 2023.05
Program Administrator Counselor
Terra Nova Counseling Center
06.2016 - Current
Office Manager/ Counselor/Site Supervisor
Mexican American, Program, DUI
08.2007 - 06.2016
Office Clerk II
Mexican American Addiction Program, MAAP
04.2007 - 08.2007
GED -
American River College
Certificate in Chemical Dependency /Human Services Sacramento, CA -
American River College
CADTP - undefined
SUDCCII
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