Bonnie Hogan
169 Hayward Street, Braintree,MA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Principal Cash Clerk
Town of Braintree
Braintree, MA
04.2015 - Current
- Processing payments into Munis software ensured the accuracy of data entry into the system.
- Import Online, Lockbox payments into Munis.
- Generated daily reports to summarize payments received.
- Inspected bills prior to acceptance to detect counterfeits or irregularities.
- Handling over the counter payments and mail accurately, applied them against the correct remits.
- Assisted residents with questions regarding balances, cash transactions and providing accurate change and receipts.
- Prioritized and organized tasks to efficiently accomplish payment goals.
- Ensured timely submission of revenue generated by collections activity.
- Performed daily opening and closing procedures for the cash drawer.
- Operated scanner and cash drawer efficiently while ensuring the accuracy of all processed items.
- Performed financial calculations for amounts due, interest charges and balances.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Followed town guidelines when handling deposits.
- Process legal documents, and utilize various software to generate Municipal Lien Certificates and releases.
- Provide excellent customer service by greeting residents in a friendly manner, and responding to inquiries promptly.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Responded promptly and professionally to questions, electronic communications, telephone calls direct inquiries to appropriate departments and individuals.
- Collaborated with other departments to coordinate resolution of delinquent accounts.
- Log in to the Department of Municipal Licenses and Inspections Permit Site to approve permits and ensure property taxes are current.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Representative
FIS Global
Canton, MA
10.1996 - 04.2015
- Opened service tickets for clients, documenting user information and description of problem.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Provided customer service support for banking inquiries via telephone or email.
- Maintained customer records of all banking activities in a secure database.
- Organized filing systems for easy retrieval of documents when needed.
- Maintained accurate records of all financial transactions.
- Provided file, document and record access to appropriate personnel.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Located missing records by searching files or contacting individuals assigned to records.
- Input data into computer systems to support document and information retrieval.
- Prepared, sorted and indexed documents for data entry into the computer system.
- Coordinated the secure destruction of obsolete records in accordance with legal and company policies.
- Responded to audit requests, providing all necessary documentation and information in a timely manner.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Monitored access to confidential records, ensuring adherence to privacy policies.
- Classified information into chronological, alphabetical, or numerical order.
- Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Retrieved requested files from archives as needed.
- Assisted in the development of records retention schedules, ensuring compliance with regulatory requirements.
- Retrieved documents and files from records rooms and online databases.
- Researched customer inquiries related to lockbox payments.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Skills
- Transaction processing speed
- Listening and comprehension
- Cash handling expertise
- Cash register operation
- Financial research
- Problem-solving abilities
- Self motivation
- Data entry
- Accounting operations
- Multitasking Abilities
References
References available upon request.
Timeline
Principal Cash Clerk
Town of Braintree
04.2015 - Current
Customer Service Representative
FIS Global
10.1996 - 04.2015
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