Bonnie Hornick
Rathdrum,ID
Summary
I’ve spent much of the past twenty-five years as a small business owner, focusing on customer relationship management through strong service and ongoing education. As a sole proprietor, I also developed solid skills in time management, inventory control, purchasing, budgeting, and making quick, informed decisions. After relocating to a new town, I’m excited to bring these strengths into a new career and use my decades of customer service experience to support and grow your business.
Overview
22
22
years of professional experience
Work History
Receptionist Coordinator
Doc Holly Pet Vet
07.2025 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated meetings for staff and clients.
- Maintained organized filing system to ensure easy access to documents and records.
- Processed incoming mail and packages, distributing promptly to relevant personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Senior Stylist
Hair By Bonnie
01.2004 - 07.2025
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
Barista
Forza Coffee
09.2010 - 11.2011
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Senior Stylist
The Ritz Salon
02.2010 - 04.2011
- Developed personalized styling plans to enhance client satisfaction and loyalty.
- Executed trend analysis to stay ahead of fashion movements and client preferences.
- Mentored junior stylists in effective consultation techniques and product application.
- Streamlined appointment scheduling processes to improve operational efficiency.
- Cultivated strong client relationships through tailored consultations and follow-ups.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Education
Certificate - Cosmetology
Clover Park Technical College
Lakewood, WAHigh School Diploma - undefined
Gig Harbor High School
Gig Harbor, WASkills
- Outstanding client retention
- Problem Solver
- Time Management
- Attention to details
- Active Listener
- Meeting facilitation
- Artistic
- Document management
- Relationship building and management
- Calendar management
Timeline
Receptionist Coordinator
Doc Holly Pet Vet
07.2025 - Current
Barista
Forza Coffee
09.2010 - 11.2011
Senior Stylist
The Ritz Salon
02.2010 - 04.2011
Senior Stylist
Hair By Bonnie
01.2004 - 07.2025
High School Diploma - undefined
Gig Harbor High School
Certificate - Cosmetology
Clover Park Technical College