Bonnie Hunter
Knoxville,TN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director Of Operations- Healthcare Solutions
Wakefield & Associates
06.2023 - Current
- Oversee Operations for all Self-Pay Operations.
- Increase margins by 33% in the first year.
- Manage vendor and client relationships.
- Develop and coordinate new onboarding processes.
- Oversee operations of twenty million in revenue annually.
- Develop and maintain department KPI reports.
- Expert in Revenue Cycle Management.
Vice President Operations
HRG
Knoxville, TN
12.2021 - 06.2023
- Oversee day-to-day company operations.
- Lead and monitor all departments to proactively identify efficiency issues and propose resolutions.
- Departments include HR, IT, Customer Service, Call Center, and Operations.
- Coordinate projects across departments to support strategy, while coaching and supporting management staff.
- Maintain a working knowledge of all phases of operations.
- Maintain company financial budget objectives.
Director Of Operations
Healthcare Receivables Group
01.2012 - 01.2021
- Created reorganization for multiple departments over tenure and helped hire support an increase of staff by 57%.
- Create and implement remote work capabilities, along with policy and procedures.
- Oversee all production departments within the company, along with vendor management.
- Created and implanted call scorecards for all production call center departments.
- Develop and manage KPIs for company production and finance.
- Lead Client Service team for optimal success.
Customer Service Team Manager
Velux Skylights
01.2006 - 01.2010
- Key client contact and leader of US call center customer service and technical service staff.
- Liaison between manufacturing, shipping, and customer service.
- Lead team in company objectives to provide exceptional customer service to clients.
- Create department performance measuring tools.
- Work directly with architects, major home improvement stores, contractors, and end users.
Education
Bachelor of Arts - Communication Studies
Longwood University
Farmville, VA06-2006
Skills
- Analytical and Critical Thinking
- Collaboration
- Problem-Solving
- Project Planning
- Team Management
- Supervision and leadership
- Friendly, Positive Attitude
Certification
- Certified Revenue Cycle Representative
References
References available upon request.
Timeline
Director Of Operations- Healthcare Solutions
Wakefield & Associates
06.2023 - Current
Vice President Operations
HRG
12.2021 - 06.2023
Director Of Operations
Healthcare Receivables Group
01.2012 - 01.2021
Customer Service Team Manager
Velux Skylights
01.2006 - 01.2010
Bachelor of Arts - Communication Studies
Longwood University
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