Bonnie Johnson
Joshua,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
CSP (customer Service Personnel)
H&R Block, Joshua, Tx
03.2023 - 05.2024
- Managed a inbound calls while maintaining a professional demeanor under pressure.
- Made appointments for clients
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Developed rapport with customers by actively listening and empathizing with their concerns.
- Promptly responded to inquiries and requests from prospective customers.
School Nurse
Burleson ISD
08.2000 - 06.2006
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Screened for infectious diseases to help prevent spreading within school community.
- Oversaw health services for school of approximately 700 students and faculty.
Education
Nursing
Presbyterian School of Nursing
Denver, CO06.1969
Skills
- Complaint Handling
- Empathy Display
- Patience
- Answering phones
- Making appointments
- Self Motivation
- Adaptability and Flexibility
- Problem Resolution
- Customer Data Confidentiality
Certification
Registered Nurse, retired in and voluntarily let my license lapse, which was always in good standing.
I have a diploma in nursing not a degree.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balance4-day work weekFlexible work hoursWork from home optionQuote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
CSP (customer Service Personnel)
H&R Block, Joshua, Tx
03.2023 - 05.2024
School Nurse
Burleson ISD
08.2000 - 06.2006
Nursing
Presbyterian School of Nursing
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