Bonnie Johnson
Hollis,Maine
Summary
Accomplished Sr. Business Analyst with many years of diversified experience, incorporating roles such as Product Manager, Project Manager, and Systems Analyst. Proficient in advancing business operations through detailed requirement analyses, quality assurance, and innovative system solutions. Adept in Agile methodologies, SQL, PowerBI, and insurance domain knowledge. Eager to leverage technical prowess and analytical acumen to enhance system workflows and user experiences in a progressive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manger & Business Analyst
Frederick Mutual Insurance Co.
09.2020 - 09.2023
- Led successful implementation and maintenance of Line of Business solutions for Personal and Commercial Lines resulting in improved operational efficiency
- Collaborated with Business/Underwriting team to gather and analyze business requirements, enhancing process efficiency
- Performed detailed quality assurance checks on Line of Business buildouts, enhancing system reliability and user experience
- Ensured swift resolution of reported issues from Business to Vendor, enhancing vendor relations and service quality
- Proactively troubleshooted user issues and implemented creative workarounds
- Documented Workflow Processes and Best Practice Procedures, enhancing team efficiency and knowledge transfer
- Coordinated and managed all new Product Filings, ensuring timely submission and compliance with regulatory standards
- Managed and verified implementation of Third-Party Vendor APIs, driving seamless integration and enhancing system functionality
CL Regional Operations Analyst & Project Manager
USI Insurance
09.2018 - 06.2020
- Developed and implemented PowerBI reports to analyze essential data, driving decision-making for Metrics and Business Management from Sagitta
- Provided comprehensive data support to New England Region, facilitating informed decision-making and strategic planning
- Enhanced service standards by monitoring Key Performance Indicators (KPIs) and ensuring adherence across organization
- Enhanced operational effectiveness by pinpointing areas for improvement and implementing streamlined processes
- Collaborated with CL Regional Operations Director to improve operational performance and drive corrective actions as needed
Sr. Systems Analyst
FCCI Insurance
10.2008 - 11.2017
- Independently maintained eSurety bond processing system, reducing reliance on vendor support
- Collaborated with business stakeholders to validate and accurately book bonds within tight timelines
- Led team of 8 users in managing reported issues and individual priorities
- Collaborated with business users to develop creative solutions for system constraints and gain necessary approvals
- Developed and tested data corrections in development and processing settings
- Collaborated with vendors to implement strategic development and processing solutions
- Produced on-demand SQL reports to verify data accuracy upon FCCI's request
- Devised solutions to address recurring data corrections efficiently
- Managed and configured company-wide service desk and tracking software, EasyVista
- Optimized issue tracking processes for business and IT teams through workflow improvements adhering to SDLC phases
- Participated in evaluating and selecting vendors for new Policy Administration and Surety bond systems
Education
BA - Business Systems Management
Villa Julie College
Baltimore, MDSkills
- Microsoft Office
- User Stories
- Product Filings Management
- System Analysis
- Problem Solving
- Advanced SQL
- Commercial and Personal Insurance
Certification
Project Management Professional, University of Southern Maine
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manger & Business Analyst
Frederick Mutual Insurance Co.
09.2020 - 09.2023
CL Regional Operations Analyst & Project Manager
USI Insurance
09.2018 - 06.2020
Sr. Systems Analyst
FCCI Insurance
10.2008 - 11.2017
BA - Business Systems Management
Villa Julie College
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