Proven leader with extensive experience in multi-unit management and financial oversight at Severn Management Company. Excelled in staff development and budget management, enhancing operational standards and resident satisfaction. Skilled in negotiation and customer relations, consistently achieving budget goals and improving team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
District Manager
Severn Management Company
03.2009 - Current
Supervised various locations, enforcing high-quality standards of operation.
Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
Inspected community common areas, apartment units and model appearance to address problems.
Handled terminations, performance evaluations and staff coaching to maintain top property operations.
Responded to escalated resident concerns and issues and monitored resolution.
Negotiated vendor contracts and presented to owners for approval.
Communicated effectively with owners, residents, and on-site associates.