Bonnie Jones
Automotive Industry/ Retail Management
Sebring,FL
Summary
Dynamic professional with extensive experience at Sebring Toyota, specializing in warranty processing and customer relationship management. Expertise in enhancing service quality through exceptional communication skills and meticulous attention to detail. Recognized for innovative problem-solving abilities and a collaborative approach, consistently driving high levels of customer satisfaction and operational efficiency. Committed to leveraging industry knowledge to contribute to organizational success and foster lasting client relationships.
Overview
28
28
years of professional experience
Work History
BDC Representative
DESOTO AUTO MALL
07.2024 - 09.2025
- Managed customer inquiries via phone and email to enhance service quality.
- Assisted in scheduling appointments for vehicle maintenance and sales consultations.
- Utilized dealership software to track leads and customer interactions efficiently.
Warranty Administrator
SEBRING TOYOTA
06.2023 - 07.2024
- Processed warranty claims for customer vehicles efficiently and accurately.
- Reviewed documentation to ensure compliance with manufacturer policies and procedures.
- Communicated with customers regarding warranty coverage and claim status updates.
BDC Service Representative
SEBRING TOYOTA
06.2023 - 09.2023
- Assisted customers with service inquiries and appointment scheduling.
- Provided detailed information on service options and vehicle maintenance.
- Collaborated with technicians to ensure timely service completion.
BDC Service Representative
Alan Jay Automotive Network
02.2021 - 06.2023
- Assisted customers with service inquiries and appointment scheduling.
- Provided detailed information on service options and vehicle maintenance.
- Collaborated with technicians to ensure timely service completion.
Service Advisor
ALAN JAY NETWORK
03.2019 - 04.2023
- Greeted customers and assessed service needs effectively.
- Coordinated service appointments and managed schedules for technicians.
- Provided detailed explanations of service options and pricing to customers.
BDC INTERNET SALES/ TOYOTA
ALAN JAY NETWORK
02.2015 - 03.2019
- Handled everyday duties promptly and correctly.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed customer inquiries via phone and email to enhance service quality.
- Assisted in scheduling appointments for vehicle maintenance and sales consultations.
- Utilized dealership software to track leads and customer interactions efficiently.
Assistant Store Manager
WALMART
02.1998 - 02.2015
- Assisted in managing daily store operations and team performance.
- Coordinated employee schedules to ensure adequate staffing levels.
- Trained new staff on customer service standards and operational procedures.
Education
Associate of Arts - FLORAL DESIGN
TRAVIS VO-TECH
Lakeland, FL03-1997
Skills
- Client relationship management
- Sales lead tracking
- Warranty administration
- Appointment coordination
- Automotive dealership software
- Preventive maintenance expertise
- Appointment management
- Regulatory compliance assessment
- Claims resolution management
- Analytical problem solving
- Strong communication skills
- Detail-oriented approach
- Collaborative teamwork
- Consistent reliability
- Team motivation strategies
Accomplishments
EMPLOYEE OF THE YEAR (2023) WITH SEBRING TOYOTA= WARRANTY ADMINISTRATOR
Languages
English
Full Professional
Timeline
BDC Representative
DESOTO AUTO MALL
07.2024 - 09.2025
Warranty Administrator
SEBRING TOYOTA
06.2023 - 07.2024
BDC Service Representative
SEBRING TOYOTA
06.2023 - 09.2023
BDC Service Representative
Alan Jay Automotive Network
02.2021 - 06.2023
Service Advisor
ALAN JAY NETWORK
03.2019 - 04.2023
BDC INTERNET SALES/ TOYOTA
ALAN JAY NETWORK
02.2015 - 03.2019
Assistant Store Manager
WALMART
02.1998 - 02.2015
Associate of Arts - FLORAL DESIGN
TRAVIS VO-TECH
Education and Training
Jefferson High School, Shenandoah Junction, W.V. class of 1983