Bonnie Kahn
Aventura,FL
Summary
Accomplished caregiver and bank branch manager with a proven track record at US Bank NA, enhancing client satisfaction and streamlining operations.
Skilled in emotional support and problem-solving. Experience in relationship building, creating positive outcomes in high-stakes environments.
Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experienced and knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Overview
36
36
years of professional experience
Work History
Adult Caregiver
Self
10.2021 - Current
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Promoted independence among patients by teaching self-care skills tailored to individual needs and abilities.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
- Facilitated social interactions between patients by organizing group activities and outings, promoting mental stimulation and engagement.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
Companion Caregiver
Self
02.2000 - 10.2021
- Assisted clients with daily living activities, improving their quality of life.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Developed trusting relationships with clients through active listening skills and empathetic communication techniques.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Enhanced client well-being by providing companionship and engaging in meaningful conversations.
- Implemented personalized care plans to address individual client needs and preferences.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Collaborated with healthcare professionals to ensure optimal care for clients, maintaining effective communication channels.
- Assisted clients with personal grooming tasks, preserving dignity and selfesteem.
- Demonstrated flexibility in adapting to changing client needs, providing consistent, high-quality care amidst evolving circumstances.
- Responded quickly to emergency situations following established protocols; ensured prompt medical attention while remaining calm and supportive.
- Monitored client health status through regular check-ins, promptly reporting any concerns or changes in condition to healthcare providers.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Front Desk Agent
Sportsplex Fitness Center
04.2018 - 08.2019
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Maintained clean and organized front desk areas to uphold polished company image.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
- Streamlined check-in and check-out processes for increased efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bank Branch Manager
US Bank NA
11.1988 - 11.2014
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within branch.
- Examined customer loan applications for loan approvals and denials.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed and executed strategies to grow bank''s loan portfolio, expanding business opportunities.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Implemented a system for tracking and monitoring sales activities, enabling data-driven decisions on branch performance and growth areas.
- Developed ongoing training program that enabled staff members to stay current on industry trends, product offerings, and regulatory changes impacting banking practices.
- Streamlined communication between departments for better collaboration on complex projects or problem-solving situations related to client accounts or loans application processing.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Education
No Degree - Math
University of Miamil
Coral Gables, FL06.1971
No Degree - Art
Dayton Art Institute
Dayton, OH01.1972
Graduate Gemologist - Gemology
Gemological Institute of America-Los Angeles
Culver City, CA06.1985
Skills
- Physical therapy support
- Social interaction
- Emotional Support
- Transportation Assistance
- Meal Preparation
- Nutrition monitoring
- Recreational Activities
- Medical Equipment Operation
- Family liaison
- Elderly Care
- Client Transportation
- Respectful and Compassionate
- Time Management
- Problem-Solving
- Multitasking and Organization
- Daily living assistance
- Dependable and Responsible
- Verbal and written communication skills
- Patient Care
- First aid and safety
- Relationship Building
- Housekeeping
- Patient Companionship
- Client documentation
- Supportive Companionship
- Medication and Appointment Reminders
- Patient Management
- Complex Problem-Solving
- Mobility Assistance
- Nutrition knowledge
- Disability Support
- Light Housekeeping
- Infection Control
- CPR AED
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Attentive to People
- Organizational Skills
Timeline
Adult Caregiver
Self
10.2021 - Current
Front Desk Agent
Sportsplex Fitness Center
04.2018 - 08.2019
Companion Caregiver
Self
02.2000 - 10.2021
Bank Branch Manager
US Bank NA
11.1988 - 11.2014
No Degree - Math
University of Miamil
No Degree - Art
Dayton Art Institute
Graduate Gemologist - Gemology
Gemological Institute of America-Los Angeles
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