Open To Work
Bonnie Keay
San Tan Valley,AZ
Work Preference
Summary
Dedicated photographer with expertise in client relationship management, problem-solving, and effective communication. Proven ability to enhance client experiences through coordinated photoshoots and exceptional customer service.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Photographer, Trainer, Customer Service Rep
United Portraits
Queen Creek, Arizona
06.2022 - 04.2026
- Captured high-quality portraits for clients in various settings and styles.
- Organized photoshoots, coordinating schedules and training for staff in 3 different locations effectively.
- Built strong relationships with clients, fostering repeat business and referrals.
- Managed accounts temporarily, ensuring smooth transitions for clients and internal teams.
Esthetician
Sonders Studio
Scottsdale, Arizona
09.2022 - 09.2025
- Delivered personalized skincare consultations to clients, tailoring advanced techniques and products to individual needs.
- Specialized in microneedling.
- Ensured cleanliness and organization of treatment rooms and equipment, promoting a safe and welcoming environment for clients.
- Assisted in inventory management by tracking product usage and restocking supplies.
- Fostered positive client relationships through effective communication and exceptional customer service.
- Attended continuing education courses related to esthetics industry advancements.
- Obtained certifications in buccal massage, microdermabrasion, and microneedling to provide specialized treatments.
Lift Operations Manager, Internaitonal Recruiter
Snow Valley Mountain Resort LLC
Running Springs, California
10.2000 - 10.2014
- Managed daily operations at a mountain resort, ensuring smooth guest experiences.
- Coordinated staff schedules to enhance service levels during peak seasons, ensuring coverage and efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Trained new employees on operational procedures and customer service techniques to improve guest interactions.
- Implemented safety protocols to maintain compliance with industry standards.
- Assessed employee development needs and provided targeted feedback to support achievement of performance goals.
- Facilitated regular staff meetings to address concerns and improve team communication.
- Collaborated with marketing to promote seasonal events and activities effectively.
Education
Esthetics
Aveda Institute
Phoenix, AZ04-2022
Ski Area Management
RMLA Colorado
Grand Junction, CO05-2014
General
Rim of The World HS
Lake Arrowhead, CA06-1985
Skills
- Photography techniques
- Equipment maintenance
- Workflow optimization
- Client relationship management
- Staff training
- Problem solving
- Effective communication
- Customer service
Certification
- Arizona Board of Cosmetology and Aesthetics State License
- Procell Microneedling course certification
- CE - Buccal Massage Certificate
- Microneedling Certification
Timeline
Esthetician
Sonders Studio
09.2022 - 09.2025
Photographer, Trainer, Customer Service Rep
United Portraits
06.2022 - 04.2026
Lift Operations Manager, Internaitonal Recruiter
Snow Valley Mountain Resort LLC
10.2000 - 10.2014
Esthetics
Aveda Institute
Ski Area Management
RMLA Colorado
General
Rim of The World HS