Bonnie Kelley-heustess
Summary
Dynamic professional with extensive experience as a Shuttle Coordinator at VAhealthcare, excelling in schedule coordination and data entry. Proven ability to enhance team efficiency through effective communication and decision-making. Recognized for maintaining accurate databases and supporting budgeting processes, ensuring seamless project execution and exceptional customer service.
Overview
20
20
years of professional experience
Work History
SHUTTLE COORDINATOR
VAhealthcare
Anchorage, AK
10.2016 - 10.2025
- Supported project coordination by organizing schedules and maintaining communication among team members.
- Assisted in preparing reports and documentation for management review and decision-making.
- Maintained databases by entering, updating, and ensuring accuracy of information.
- Collaborated with cross-functional teams to facilitate smooth workflow and task completion.
- Provided support in budgeting processes by tracking expenses and processing invoices accurately.
Telephone Operator
USAIRFORCE
Anchorage, AK
10.2015 - 10.2016
- Operated multi-line telephone systems to efficiently manage incoming and outgoing calls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate logs of calls, messages, and requests for efficient tracking and follow-up.
- Collaborated with team members to streamline communication processes and improve response times.
Baker Breakfast Cook
Doyon Universal Services LLC
North Slope Alaska
03.2013 - 01.2014
- Developed and perfected a variety of artisanal breads and pastries, enhancing menu offerings.
- Trained new staff on baking techniques and safety protocols, improving team efficiency.
- Implemented inventory management practices to minimize waste and optimize ingredient usage.
- Oversaw daily production schedules, ensuring timely delivery of fresh products to customers.
- Maintained high standards of sanitation and food safety in compliance with health regulations.
TSA Agent
Department of Homeland Security
Anchorage, AK
04.2006 - 02.2012
- Conducted security screenings of passengers and baggage to ensure safety compliance.
- Collaborated with team members to maintain efficient checkpoint operations and reduce wait times.
- Trained new agents on standard operating procedures and emergency protocols to enhance team readiness.
- Monitored surveillance equipment to identify potential threats and reported incidents promptly.
- Provided exceptional customer service by addressing passenger inquiries and resolving concerns effectively.
Education
Associate of Science - Study of Homeland Security
UAA
Anchorage, AK05-2011
High School Diploma -
Yuma City High
Yuba City, CA05-1974
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Scheduling and calendar management
Numerous awards at VA and TSA
Awards for high scores on yearly testing was a lead officer for Five years excellent in both customer service at both VA and TSA
Timeline
SHUTTLE COORDINATOR
VAhealthcare
10.2016 - 10.2025
Telephone Operator
USAIRFORCE
10.2015 - 10.2016
Baker Breakfast Cook
Doyon Universal Services LLC
03.2013 - 01.2014
TSA Agent
Department of Homeland Security
04.2006 - 02.2012
Associate of Science - Study of Homeland Security
UAA
High School Diploma -
Yuma City High