Bonnie Kelley-heustess
Summary
Dynamic professional with extensive experience as a Shuttle Coordinator at VAhealthcare, excelling in schedule coordination and data entry. Proven ability to enhance team efficiency through effective communication and decision-making. Recognized for maintaining accurate databases and supporting budgeting processes, ensuring seamless project execution and exceptional customer service.
Overview
20
20
years of professional experience
Work History
SHUTTLE COORDINATOR
VAhealthcare
10.2016 - 10.2025
- Supported project coordination by organizing schedules and maintaining communication among team members.
- Assisted in preparing reports and documentation for management review and decision-making.
- Maintained databases by entering, updating, and ensuring accuracy of information.
- Collaborated with cross-functional teams to facilitate smooth workflow and task completion.
- Provided support in budgeting processes by tracking expenses and processing invoices accurately.
Telephone Operator
USAIRFORCE
10.2015 - 10.2016
- Operated multi-line telephone systems to efficiently manage incoming and outgoing calls.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate logs of calls, messages, and requests for efficient tracking and follow-up.
- Collaborated with team members to streamline communication processes and improve response times.
Baker Breakfast Cook
Doyon Universal Services LLC
03.2013 - 01.2014
- Developed and perfected a variety of artisanal breads and pastries, enhancing menu offerings.
- Trained new staff on baking techniques and safety protocols, improving team efficiency.
- Implemented inventory management practices to minimize waste and optimize ingredient usage.
- Oversaw daily production schedules, ensuring timely delivery of fresh products to customers.
- Maintained high standards of sanitation and food safety in compliance with health regulations.
TSA Agent
Department of Homeland Security
04.2006 - 02.2012
- Conducted security screenings of passengers and baggage to ensure safety compliance.
- Collaborated with team members to maintain efficient checkpoint operations and reduce wait times.
- Trained new agents on standard operating procedures and emergency protocols to enhance team readiness.
- Monitored surveillance equipment to identify potential threats and reported incidents promptly.
- Provided exceptional customer service by addressing passenger inquiries and resolving concerns effectively.
Education
Associate of Science - Study of Homeland Security
UAA
Anchorage, AK05-2011
High School Diploma -
Yuma City High
Yuba City, CA05-1974
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Schedule coordination
- Scheduling and calendar management
Numerous awards at VA and TSA
Awards for high scores on yearly testing was a lead officer for Five years excellent in both customer service at both VA and TSA
Timeline
SHUTTLE COORDINATOR
VAhealthcare
10.2016 - 10.2025
Telephone Operator
USAIRFORCE
10.2015 - 10.2016
Baker Breakfast Cook
Doyon Universal Services LLC
03.2013 - 01.2014
TSA Agent
Department of Homeland Security
04.2006 - 02.2012
Associate of Science - Study of Homeland Security
UAA
High School Diploma -
Yuma City High
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