Bonnie KURTZ
Canton,OH
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Carrols LLC
Canton , OH
06.2021 - Current
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Supported sales team members to drive growth and development.
District Training Manager
Carrols LLC
Canton , OH
12.2010 - Current
- Provided guidance and support to team members in the development of individual training plans.
- Created and maintained records of all trainees and their progress.
- Prepared reports detailing key metrics such as attendance rates, skill proficiency levels.
- Organized workshops, seminars, and other learning events for employees at all levels of the organization.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Led training classes and recorded instruction for later use.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Education
High School Diploma -
Glenoak High School
Canton, OH06-1992
Skills
- Compliance Monitoring
- Leadership Development
- Staff Recruiting
- Policy Enforcement
- Staff Management
- Training and coaching
- Recruiting and Hiring
- Customer Relations
- Staff Development
- Marketing campaigns
- Financial Oversight
Certification
- Serv Safe Proctor for National Food Safety Test.
Timeline
District Manager
Carrols LLC
06.2021 - Current
District Training Manager
Carrols LLC
12.2010 - Current
High School Diploma -
Glenoak High School
- Serv Safe Proctor for National Food Safety Test.
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