Summary
Overview
Work History
Education
Skills
Timeline
Barista

Bonnie Laukka

Mesa,AZ

Summary

Highly experienced in customer service. I'm known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. I am a person of gr3eat integrity, excellent time management and problem solving skills. Offering excellent communication and good judgement.

Overview

17
17
years of professional experience

Work History

Accountant Sales Dept./Catering Sales Manger

Sheraton Mesa at Wrigleyville West
Mesa, AZ
05.2022 - 05.2023
  • Managed accounts receivable and payable, investigate and resolve discrepancies, and prepared financial reports.
  • Coordinated logistics for all catered events including planning and executing the sales process, event space, food and beverage cost in a timely manner, set up and breakdown of event space maximizing customer satisfaction.

Sales Manger

Doubletree By Hilton
Gilbert, AZ
09.2021 - 05.2022
  • Assuring customer satisfaction with booking event space, catering experience by listening to their needs and offering expertise in a wide range of options and minimizing anxiety common to large purchases.
  • Expert negotiator and innovator.

Sales Consultant

The Dump Furniture Outlet
Tempe, AZ
05.2017 - 04.2020
  • Identifying potential customers and assessing their purchasing needs using my knowledge of products and current trends in the furniture industry.
  • Prioritizing effective follow up on all customer inquiries to facilitate sales.
  • Met and exceeded corporate goals for units sold.

Office Manager

East Valley Pediatric Dentistry
Gilbert, AZ
06.2006 - 04.2011
  • Responsibilities include constructing a productive schedule, prioritize and organize practice goals, financial consultant to all patients, preparing and presenting treatment plans along with prior authorizations.
  • Tracked invoices and insurance payments to ensure accuracy of accounts receivable and payable information.
  • Implemented and maintained monthly aging reports posting 30, 60, 90day, end of month wizard and practice analysis.

Education

Ricks College
Rexburg, ID

Skills

  • World-Class Customer Service
  • Work independently
  • Great negotiator
  • Documentation expertise
  • Quality assurance
  • Production deadline management
  • Decision making
  • Cultural awareness
  • Interpersonal communication
  • Analytical and critical thinking

Timeline

Accountant Sales Dept./Catering Sales Manger

Sheraton Mesa at Wrigleyville West
05.2022 - 05.2023

Sales Manger

Doubletree By Hilton
09.2021 - 05.2022

Sales Consultant

The Dump Furniture Outlet
05.2017 - 04.2020

Office Manager

East Valley Pediatric Dentistry
06.2006 - 04.2011

Ricks College

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Bonnie Laukka