Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Bonnie L. Fisher

Clearwater,FL

Summary

Dynamic and detail-oriented administrative and human resource professional with a proven track record in team building and collaboration. Expertise includes executive assistance, fiscal management, and exceptional customer service, ensuring seamless operations and enhanced organizational efficiency. Committed to fostering positive workplace environments while driving productivity through effective communication and strategic support. A results-driven approach combined with strong organizational skills positions as a valuable asset to any team.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Asdociate

Tampa Bay Downs Race Track
11.2021 - 11.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Medical Records Administrative Specialist

Enhabit Home Health
04.2017 - 03.2024
  • Plan, develop, and administer health information system for his/her health care facility consistent with standards of accrediting and regulatory agencies and requirements of health care system
  • Manage medical records department and be known as the ‘custodian’ of medical records.
  • Monitor non-electronic medical record files and reports for file security, confidentiality and standardization

Customer Support Specialist

Winn Technology/J.P. Morgan
01.2016 - 04.2017
  • Dynamic customer service professional
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Marketing Assistant

Gator Dredging
06.2014 - 10.2015
  • Provided detail driven administrative & marketing services for local leader in the dredging industry
  • Responsible for gathering & inputting data from multiple sources into internal databases / advanced critical thinking abilities
  • Administrative & marketing functions include data analysis / report generation / graph creation / market tracking & trend analysis / maintenance of marketing materials / inventory management / ordering & receiving / sales & customer education
  • Served as executive assistant to organizational leadership / scheduling & calendar management / preparation of presentations / support services for expos and events / extensive correspondence / design & content development for mailings.

Senior Administrative Assistant

General Dynamics
07.2008 - 05.2014
  • Increasing degree of responsibility and technical expertise over tenure with global leader in the aerospace and defense industries
  • Responsible for wide array of administrative and operational functions / scheduling meetings / travel & lodging planning / correspondence / expense report verification & tracking / data analysis & management / multi-line phone support / visitor & vendor relations / conference planning / event coordination
  • Provided outstanding executive assisting services for C-Level leadership / acted as liaison between department & leadership / high level of interpersonal acumen
  • Participated in an operational improvement team that achieved 3 million in savings over a 2-year period
  • Effectively collaborates & communicates across departments and with both public & private entities

Education

Associate of Science - Business Software

Berkshire Community College
Pittsfield, MA

Skills

  • - Human Resources
  • - Administrative & Fiscal Functions- Logistical Coordination
  • - Communication & Collaboration
  • - Office Management
  • - Customer & Vendor Relations
  • - Marketing & Sales
  • - Executive Assisting

Websites

Certification

  • FL and MA Notary
  • Certified Electronic Specialist – Pinellas Career Center
  • Fine Pitch Soldering / Electrical & Electronic Assembly 001 / IPCWHMA- A620 / ESD Awareness / Component Identification

Timeline

Customer Service Asdociate

Tampa Bay Downs Race Track
11.2021 - 11.2025

Medical Records Administrative Specialist

Enhabit Home Health
04.2017 - 03.2024

Customer Support Specialist

Winn Technology/J.P. Morgan
01.2016 - 04.2017

Marketing Assistant

Gator Dredging
06.2014 - 10.2015

Senior Administrative Assistant

General Dynamics
07.2008 - 05.2014

Associate of Science - Business Software

Berkshire Community College

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